Denver Metropolitan Area
Executive Management / Strategy Deployment / Lean Process Improvement Leadership / Change Management
I am a member of the Senior Management Team at the Colorado Department of Transportation (CDOT), an industry leader with a $1.3 billion annual budget for developing and maintaining highway, transit and integrated intermodal transportation within the State of Colorado. I am the executive responsible for leading the process improvement initiative at CDOT. At CDOT we are working to make government services more effective, efficient and elegant: www.codot.gov/business/process-improvement CDOT’s Lean Everyday Ideas initiative was honored as a "Top-25 Innovation in American Government" for 2018 by Harvard University's Kennedy School of Government: www.codot.gov/news/2018/august/cdot-receives-top-25-innovation-award-from-harvard Our efforts were featured in "How Colorado's Transportation Department Is Institutionalizing Improvement", from Governing magazine in April 2014: www.governing.com/blogs/bfc/col-colorado-transportation-department-continuous-process-improvement.html The Oversize / Overweight Permits Process Improvement Project was highlighted by the American Society for Quality in its article "Lean Project Helps Colorado DOT Provide Disaster Response Following Historical Flood": http://asq.org/knowledge-center/case-studies-CDOT-flood.html Two of our process improvement projects have been Finalists for the International Team Excellence Awards: https://www.codot.gov/business/process-improvement/recognition-awards-and-testimonial/international-team-excellence-awards Our Lean Everyday Ideas initiative is highlighted by Dr. Dean Schroeder, the author of "The Idea-Driven Organization", here: www.careersingovernment.com/tools/gov-talk/career-advice/on-the-job/front-line-untapped-power-house-improvement-potential/ Our change management (business readiness) efforts are highlighted here: blog.prosci.com/blog/success-story-colorado-department-of-transportation
Responsible for leading key aspects of NREL’s quality and organizational excellence initiative, including 1) directing the organizational Change Management Program; 2) directing the company-wide Assessment Management Program; 3) facilitating the strategic planning process with NREL’s most-senior executives; and 4) leading strategic organizational and business improvement projects.
Responsible for strategic and operational improvement projects for call center and processing center of a mid-sized financial services firm, utilizing Lean Six Sigma, Agile and Organizational Change Management methodologies.
Responsible for Transactional Six Sigma quality improvement for international network of call centers serving credit card customers.
Responsible for strategic planning, best practice implementation and Transactional Six Sigma quality improvement for a network of home equity processing centers.