Harvest, Alabama, United States
Results-driven and technically proficient Engineer with deep expertise in storage systems, virtualization platforms (VMware, Hyper-V, Azure), server systems, data protection solutions, and email system management. Adept at designing, implementing, and managing complex IT infrastructures, ensuring high performance, scalability, and data integrity. Experienced in utilizing industry-leading platforms and technologies such as Cisco, Dell, HPE, Veeam, Acronis, and M365 to provide seamless IT solutions. Strong network and communication skills, with a focus on delivering exceptional customer service and achieving organizational objectives.
• Lead the implementation, configuration, and maintenance of storage systems, including SAN and NAS, ensuring high availability and data integrity. • Architect and deploy virtualization platforms, including VMware, Hyper-V, and Azure Virtual Machines, for customers across various industries. • Provide advanced administration for server systems, including Cisco’s Unified Computing System, Dell PowerEdge servers, and HPE Proliant servers. • Design, implement, and manage data protection solutions using Veeam, Acronis Cyber Protect, and Dell PowerProtect DP series appliances to ensure business continuity and disaster recovery. • Administer and support Microsoft Exchange (on-premises and online) environments, including migration to Microsoft 365 (M365). • Utilize extensive Ethernet networking knowledge to configure and maintain network systems, ensuring optimal data flow and security. • Lead the configuration and optimization of backup and disaster recovery processes, ensuring data is properly protected and recoverable. • Monitor and resolve technical issues related to virtualized environments and server systems, ensuring minimal downtime and business disruption. • Work closely with clients to design tailored IT solutions, delivering expert consultations and pre-sales support to meet specific business needs. • Provide troubleshooting, technical support, and regular system performance reviews to identify areas for improvement.
• Assisted in the design, configuration, and deployment of LAN/WAN infrastructure, ensuring optimal performance and uptime. • Monitored network performance using tools like SolarWinds and OPManager to proactively detect and resolve issues. • Performed routine maintenance and patch management on network devices including switches, routers, and firewalls. • Responded to and resolved service tickets related to connectivity, performance, and hardware issues, meeting SLA targets and ensuring user satisfaction. • Supported hardware installations, including cabling, racking, and equipment provisioning in data centers and branch offices. • Participated in troubleshooting and resolution of Layer 1-3 network issues, reducing downtime and improving user experience. • Documented network topologies, configurations, and procedures to maintain clear technical references. • Collaborated with senior engineers on network upgrades, including IP addressing schemes, VLAN segmentation, and routing protocol enhancements. • Assisted in maintaining network security by implementing ACLs and supporting firewall rule updates.
• Planned, coordinated, and executed hardware, software, and network installations, configurations, maintenance, troubleshooting, and repair operations for service contract clients. • Specialized in the maintenance of IBM-compatible PCs and peripherals, with a focus on networking environments. • Diagnosed system failures and malfunctions swiftly, ensuring optimal efficiency, reliability, and performance standards. • Responded promptly to emergencies, balancing urgency with a strong focus on meeting client deadlines and expectations. • Installed and upgraded applications and hardware, and supported the implementation of LAN/WAN systems. • Assessed client equipment and operations to determine service and supply needs, while researching, testing, and implementing procedural improvements.