Billericay, England, United Kingdom
My background is in Financial Services where I have gained an extensive knowledge of operational risk and reconciliations underpinned by a robust approach to financial reporting. Success in my career has come from my ability to communicate across all levels of an organisation, from MD level to new joiners, and to establish and deliver practical solutions to complex problems. I have a strong understanding of all operational processes and procedures, and the associated regulatory requirements such as Know Your Client / Anti-Money Laundering, Transaction Reporting and Sarbanes Oxley. Value I Bring I have a strong mix of both line and project experience, and have focused on establishing the right cultural environment where reconciliations, risk and control are seen as an aid to establishing effective management and increased efficiency within processes. I have extensive experience of building, developing and motivating teams through establishing clear goals and targets, and directly supporting team members by leveraging my own experience to provide practical guidance and assistance.
Responsible for delivering an E2E risk review of the business to support and manage an NHS audit. Review included writing protocols, setting up check lists and conducting staff training for a team of 15. After a 6 week consultation process with the NHS the business received an outstanding grade for the first time putting us in the top 10% for this sector in the UK. This is a significant step in helping the business secure an extended 7 year contract. Reconciliation of monthly company accounts ensuring patients are paying on a timely basis and identifying and resolving any unidentified exceptions. Working directly with the NHS and various NHS commissions on weekly and monthly reporting capturing medical statistics and producing trend analysis on patient data. This includes presenting data at external meeting as well as conference calls to explain how data was sourced for accuracy and how exceptions would be resolved backed up by a robust plan of action. Monthly reporting to the FCA on patient payment plans to finance their treatment as well as working directly with patients explaining their credit options and setting up payment plans. Responsible for working directly with our medical suppliers to drive down costs and the number of suppliers we dealt with Through setting up automated stock inventory and working directly with sales executives I achieved cost saves of 15%
2015 – 2016 Non-Core Operations – Divestment of Client non-core assets Worked as part of a tem to build inter system trade reconciliations and then join a remediation team to resolve and clear the breaks either through trade re-bookings or dealing with external clients with regards to cash breaks. Responsible for working directly with a client base to support them in closing down complex derivative and loan portfolios. Involving establishing SLA’s, mapping out process flows and calculating compensation payments in order to rebate the client. Publishing monthly client reports to track and highlight SLA breeches, and status of fee and rebate commissions.
FCA regulatory project to support the payment of compensation to clients as a result of swap miss-selling. Worked as part of team to review a portfolio of derivative products to establish if there was evidence of miss-selling. After due diligence if it was proved that miss-selling had taken place, produced compensation calculation which were sent to the client for approval and payment. Working directly with the clients to assist them understanding how their agreements were set up, and supporting them in reconciling any differences when comparing calculations. Produced weekly reports to senior management reviewing the status of the project, highlighting claims closed and status of open claims.
The day to day production and stakeholder relationships for corporate bank reconciliations. Created a stakeholder model and client service team to support the global client base. Worked directly with the clients and Internal Audit to ensure more efficient and timely MIS and improved SLA’s. Worked with a proactive and rigorous control team to track KPI’s, early issue identification and escalation. Represented department at weekly Risk meeting to present key metrics to a Senior Operations audience. Worked with a project team on the integration of the corporate reconciliation team into a single global utility unifying risk and control, regulatory control and change functions. Part of a team to support the off shoring of the function to India.
Responsible for cash break remediation, client queries, interest claims and internal trade confirmation process for Interest Rate and Credit Derivatives.
Responsible for balance sheet reconciliations and control supporting multiple assets classes and settlement systems. Worked in close partnership with Finance in identifying and highlighting assets at risk.
Manager Derivative settlements and confirmations.