Brooklyn, New York, United States
Highly accomplished and diligent professional with 15+ years of experience in the banking and financial industry. Skilled at developing and executing targeted business initiatives that drive customer growth, achieve performance objectives, and enhance client experience. Highly effective communicator and team leader with proven ability to build long-term relationships with internal and external clients by establishing a high level of confidence and trust. Proven track record of providing excellent customer service with in-depth knowledge of financial services and credit offerings. Strong work ethic and commitment to compliance with codes, regulations and policies. CORE COMPETENCIES • Exceptional knowledge and understanding of banking operations and financial products • Excellent analytical skills and knowledge of collections, credit, accounting and financial principles • Skilled in counseling, problems-solving and conflict management to ensure smooth workflow • Exceptional organization skills with ability to prioritize and manage multiple tasks effectively • Solid time management with high precision in delivery in a deadline-oriented environment • Strong written and verbal communication skills for documentation and correspondence • Outstanding interpersonal skills with strong team spirit and great respect for diversity
• Serve as team lead overseeing three sales assistants for the Mortgages & Securitized Products desk. • Provide troubleshooting assistance for customer orders, account statuses, and relevant problems. • Conduct post execution pricing and tie out of US rates and derivatives products. • Monitor trade activity to ensure trades are matched and sent for settlement processing. • Engage with clients and their operations team in finalizing trades details and resolve any discrepancies that may occur. • Handle ad hoc requests from various business partners, such as BCO, Compliance, and Audit, to ensure regulatory compliance (AML, KYC). • Lead collaborative efforts to advance analytical tools, technology, and operational methods to better serve an evolving client base.
• Controlled and monitored trading activities for major Trading Desks in London, New York, and Tokyo with less than a 1.0% error rate annually. • Managed trade support life cycle of derivatives products, including transaction fixing, corporate actions management, and barrier monitoring. • Proactively supported and delivered exceptional service that exceeded customers’ expectations. • In charge of ensuring that 5,000 executed trades per week with Sales, Brokers, and other Trading areas were properly matched and settled. • Resolved price verification and position reconciliation issues, saving the company millions of dollars in monetary losses. • Supervised adherence with regulatory requirements related to the Treasury auction for Bank of America Securities.
• Interacted directly with clients on a daily basis to ensure all transactions were processed on time and to respond to any ad hoc inquiries they raised. • Conducted strategic risk assessments and reviewed financial and market trends to identify emerging risks. • Worked in a high-pressure trading environment and quickly adapted to changes in deadlines and assignment nature. • Ensured timely compliance and booking of all TBA’s allocations, derivatives, CMO’s, ABS, MBS, Futures & Treasury transactions.
• Acquired a thorough understanding of agencies, stocks, index futures, mutual funds, corporate bonds, municipal bonds, fixed income, foreign currency, futures, and commodities. • Interacted with senior team members to execute transactions and discuss strategic alternatives to improve system infrastructure. • Managed and implemented various projects to improve the daily system infrastructure reconciliation process and reduce the occurrence of trading errors. • Conducted training session of trade reconciliation to employees from other departments and provided on the job training to junior analysts. • Delivered power point presentations to JP Morgan's senior management and investment banking colleagues.
• Served as a liaison with traders, trader assistants, sales desk and brokers on trade issues. • Assisted in funding $15.5 billion on a daily basis with one of our clients (PIMCO) at the sales desk. • Assisted traders in trade execution of products such as US Treasures, Agency’s, CMO’s and Corp’s. • Developed a deeper understanding of the risk components of the trades and analyzing P&Ls associated with them. • Managed regulatory reporting requirements for finance transaction in compliance with 23A.