Greater Toronto Area, Canada
A resourceful Claims Manager with proven experience developing teams of claims adjusters, appraisers, team leaders and managers. Solid technical background in auto, accident benefits, property claims, auto appraisals and vendor management. Demonstrated success in overcoming challenges with creative solutions. Key skills in expense management, delivering quality customer service and leading teams to meet business goals.
Retired
Auditing, training and vendor management.
Auto Physical Damage, Cargo and Appraisal
National Auto Appraisal and Image Desk
Ontario APD Claims, Auto Appraisal and Image Desk Program
- Mississauga and Ottawa claims call centres and Ontario appraisal unit. - Personal Lines, Auto, Commercial Lines Auto, AB and Injury Inquiry, Property Telephone Claims Unit, Subrogation Desk and Auto Appraisal Unit. Property Field Claims Assignment Unit. - Operations Vendor Management. - Create annual expense budget for the operation of the call centre and the above units. - Prepare annual staffing budget and create hiring business plans. - Oversee recruitment and training and development of personnel. - Emphasize staff engagement. - Coach and mentor Management Staff. - Liaise with vendors, i.e. certified shops, car rental and salvage management companies. - Manage after hours claims service program. - Oversee corporate office audits, branch audits, appraisal staff & vendor audits. - Manage all Mississauga branch administration. - Liaise with Brokers to manage ongoing relationships and build new. - Attend annual Ontario Broker Association Conference.