Belfast Metropolitan Area
I’m a QA Lead with 24+ years of IT experience across Insurtech, FinTech, Telecoms, and Security. I specialise in test strategy, automation frameworks, and CI/CD delivery, ensuring robust and efficient quality pipelines. At Omnio, I lead testing across frontend and backend APIs using Playwright, Supertest, and Azure DevOps, and champion the use of AI tools like Claude and Warp to boost productivity and innovation in testing. I’m recognised for being adaptable, analytical, and quality-driven, with a proven ability to mentor teams and deliver high-impact solutions in both startup and enterprise environments. My testing journey to date has taken me through all aspects of S/W delivery, whether manual or Automated testing using cypress of frontend Applications hosted remotely, or the setup of environments and testing Plans for proprietary on premises software for large multinationals. I have extensive experience on testing for the rapid prototype and delivery of backend API Applications in Azure CI/CD environments, and supporting via testing the shift to a IaC and PaC delivery model. I am flexible, self-motivated, and able to adapt to constantly changing roles and responsibilities. My ability to analyse problems, and demanding situations, and reach appropriate conclusions, ensures that Efforts consistently meet and surpass business wants and needs. I am passionate about driving operational excellence across the board, and consider myself a champion for the business. This can do attitude has led me to some interesting experiences above and beyond your typical QA duties, examples include talking about and demoing software features at prestigious sales conferences for FTSE 100 companies, or last minute flights to customer sites to resolve a critical issue and support the sales team. I am not afraid to step out of my comfort zone and understand that sometimes you need to go that extra mile to deliver. Skills / Capabilities Manual & Automation Testing: UI, Apps (IaaS, SaaS, PaaS), API Effective communication with various teams & stakeholders Expertise in Azure & DevOps for infrastructure & CI/CD Proven Agile Development experience Quality Assurance: Defect Capture, Triage, Test management, Reporting Cypress for frontend automation Using Git / visual Studio Code to build, deploy and release to Master Pipeline for Automation Extensive use of Postman for API testing Experience working in fast-paced startups CRM: Salesforce, Epic, Insured Mine Delivering technical solutions with multidisciplinary teams
As QA Lead at Omnio, I’m responsible for defining and driving the company’s quality assurance strategy across both frontend and backend systems. I lead the design and implementation of Playwright UI and API automation frameworks, oversee CI/CD pipeline integration, and ensure high testing standards across all environments. I work closely with engineering and product teams to onboard new partner APIs, lead key initiatives such as SEPA payments and frontend re-platforming, and promote a shift-left, automation-first culture focused on quality and efficiency.
SimplyIOA was one of the first to market to offer Online Quote and Bind for Personal Lines Insurance in the American Market. From its startup in 2020 I joined soon after and have been involved from the very beginning as they grew the business to over 58 million dollars in premiums as off today. They have developed Extensive relationships with Household names in the American Insurance Underwriters market like, Progressive, Allstate, Nationwide, Travellers, check the site out at SimplyIOA SME, I led the testing strategy for the Personal Home product line in the B2C marketplace becoming the SME on this product. This frontend is built on react and has become one of the main products we offer in the B2C space and has been a key revenue and lead generator. In its simplest form the frontend would process the various customer details and communicate with 3rd party underwriters and be provided with quotes SME for Distributions and partnership offering. This B2B product allowed us to offer our services to a diverse range of businesses in the Auto and Home Sectors, like Mortgage providers, Auto Dealerships, Finance sectors etc. This is a Backend interface that allows 3rd parties to interact with our systems. This is growing in strength with approx 30% of all new business coming Via this channel.
Senior QA Systems and Integrations Engineer for the JCI Security Product Portfolio. Focused on integrating internal, 3rd party, and competitors’ products into core Software Security platforms. Customer Integrations: Defect triage from Automation runs, Manual Testing, Production. Primary experience with .Net Stack Framework. Integrations are core to our product, making us competitive in various vertical markets. Responsibilities: End-to-end integration delivery: Requirements/User Story gathering, POC implementation, Environment/System planning, H/W and Software procurement, Test Plans/Strategy, User Stories Customer Scenarios. Creating test plans, User Stories, and Documentation, Technologies: .NET, VMWARE, Bacnet, Lenel, Access Control, Jit Bit, ISTQB Certified, PM: Microsoft Test Manager, Confluence, SQL Server Management Studio. Additional Responsibilities: Test script creation and execution. Bug Triage and Management. Managing offshore internal Development teams and 3rd party Dev Contractors. Supporting and mentoring junior staff and providing status updates to senior Management. Documentation for release, User Manuals, Sales Brochures. Supporting Release management: Web Package, Web Delivery, Signed Builds, Web Testing, Checksum. Customer Issues and Sales Team Support (Environment Setup, Training, Trade Shows). Customer Demos (Onsite, Offsite, Online). Key Attributes: Self-starter and team player, often working with minimal resources. Close collaboration with customers to deliver solutions, including McDonald's, Bank of England, Irish Prison Service, PSNI, Trinity Dublin, Bank of Mexico. Key integrations: Bacnet, Lenel, AMAG, Seprobane. Recognized as an SME for the integration team. Awarded for a patent related to Analytics. Using Marco recorders for large system testing, Jitbit, Tiny Task. ISTQB Certified Tester Foundation level. Completed Microsoft Test Manager Training.
Worked as a QA Lead for Citi Bank in the Custody Securities Division in Belfast: was the lead for the Transition from HP ALM to Jira being responsible for theprocesses and protecting the continuity of business. · HP ALM Experience · Jira Experience · Tasktop Experience Tasktop is a S/W product that allows you to integrate various ALMs so that both can communicate together · I was the lead for the CA Technologies Agile Requirements Designer implementation. CA Agile Requirements Designer is an end-to-end requirement gathering, automation, and test case design tool which drastically reduces manual testing effort and enables organizations to deliver quality software to market earlierand at less cost · T2S testing program. Lead for the implementation of the Target 2 Securities implementation with the core Custody group. Responsible for testing Strategy and organising the testing team
My role involved testing the Victor Video Management System, the main VMS for the Tyco security product portfolio. As a Senior QA Engineer, I led several features within Victor, including Analytics, Face Recognition, Incident Builder, Clip Retrieval, LDAP, Audio, and VOC (Voice of Customer). Senior Engineer Duties: Ownership of features from all QA aspects: writing test plans, developing feature requirements with Product Management, Development, Sales, Apps team, and customer input. Managing junior staff with feature subsets. Customer site visits for demos, knowledge transfer, bid processes, feedback, and requirements gathering. Attending trade shows and demoing features to clients (e.g., Retail Business Technology Expo 2017). Customer support through site visits, remote login, and supporting the Tyco support team. Providing customer demos for potential sales opportunities. Requirements gathering and Tiger Team reviews to discuss feature progress, changes, and defects. Supporting Tech Pubs by contributing to and reviewing customer documentation. Traveling to Tyco HQ in the US for product demos and understanding new features. Agile Implementation: Selected as the first QA Engineer to implement Agile in the Belfast QA team. Implementing Agile processes, providing a framework for senior management, and being a contact for setup and questions. Other Duties: Managing VOC features, testing Camera Handler packs, providing detailed test steps, and test scripts. Experience with Windows 7, 8.1, and 2012 server. Providing test documentation to OEMs, supporting OEMs with test plans, defect info, hardware support, and feedback. Mentoring new starts and junior engineers, black box testing of OEM cameras, setting up test networks, and providing feedback on feature suitability. Producing knowledge transfer documents and supporting customer critical issues.