Poland
- Communication: Lead transition governance, including status tracking, reporting, and stakeholder communication at all levels. - Monitoring: Track the transition's evolution, identify risks and mitigate them if possible, prepare next stages of the global transition. - Problem-Solving: Address any issues or obstacles that arise, helping the Teams to find solutions and maintain progress. - Project Management: Ensure the monitoring of transition status, report on a regular basis to all stakeholders.
- Supported the Teams in standardizing processes to ensure projects are planned, managed, and completed successfully. - Monitored project activities, so Teams comply with established project management frameworks. - Monitored budget evolution of the projects and Team, provide advice, to comply with Quarterly and Yearly Forecast budget allocation.
Managed the implementation of different clients for a financial company that provides automated investment accounting, performance, compliance and risk reporting. Tasks: - Leading client consulting and implementation engagements, - Creating detailed Project plans - Managing various stakeholders incl. Seniors - Ensuring timely delivery and quality outcomes - Running multiple implementations simultaneously - Using financial domain knowledge as hands-on support for Team.
- Prepare timely and accurate Net Assets Values, yields, distributions, and other fund accounting output for subsequent review. - Identifying exceptions and problems affecting accounting records and prices, communicating same to management, and assisting in their resolution. - Deliver high quality service to customers by accurate, timely completion of all assigned tasks (which may be parts of larger processes) and requests for information. - Liaise with other units - Shareholder Services, Trustee, Corporate Actions, Control, Financial Reporting and Fund Managers. - Perform tasks as per defined processes or procedures and check for errors. Ensure procedures in relation to above tasks are adhered to. - Record and respond to partner and client inquiries, providing guidance and resolving exceptions. - Working with various products including equities, bonds, swaps, options, FX, mortgages, financing and futures.
- Performing quality audits to verify conformance to processes - Providing feedbacks to Agents via meetings and reports - Analysis French Team work through audit performance reports and daily production analysis - Influencing Team strategy recommending controls or changes in operators Team for its success
- Backup of the Team Leader. - Weekly reports for Clients. - Queue and Backlog Manager, internal Team's activity reports, Drafting templates for the team, training new agents - Participation to Change Advisory Board (CAB) meetings as representative of the Service Desk. - Providing hardware / software / network problem diagnosis / resolution via telephone for customer's end users. - Providing technical support and monitoring day to day operations of Network Operation Center. - Monitoring all event/outages/issues thoroughly until services return back to normal.
- Drafting: notes, amendments to bills, press releases, correspondence and blog content; - Media relation; - Running district files; - Representation of the member of parliament to ceremonies and meetings.