Augusta, Georgia, United States
Systems Administrator and Computer Networking Support Technician with a current TS/SCI clearance and technical troubleshooting and repair expertise. Experienced at preparing desktop, thin clients as well as servers for deployment in an enterprise environment. Team player who is flexible, reliable and adaptable to dynamic environments. I'm also a Bronze Star recipient.
Responsibilities include but not limited to: The successful candidate for this position will directly support our customer and technology users by being a central interface between the customer and ManTech. They must have good customer service skills and the ability to prioritize and handle multiple priorities simultaneously. Responsibilities include but are not limited to the following. Participate in customer meetings as needed for systems discussion and provide feedback to manager and other members on process change suggestions. The successful candidate will provide both internal and external detailed and highly technical briefing to both ManTech and Customer Executive leadership. Provides End User Enterprise Management engineering expertise to analyze hardware systems, hardware design, architecture, network design and configuration Management. Procures and performs acceptance testing on equipment. Prepares specifications for hardware by analyzing documented and derived system requirements. Conducts site surveys. Prepares Configures (and documents configuration of) computers, networking devices, and various peripheral equipment. Prepares site installations and test reports to ensure customer receives consistent exceptional service. Ensures that problems have been properly identified and solutions will satisfy the user's requirements. Experience documenting end user requirements and leave behind material creation. Expertise providing strong written and verbal communication. Experience with customer ticketing systems such as Remedy or ServiceNow that problems have been properly identified, documented resolved and solutions will satisfy the user's requirements and established best practices have been warehoused for future reference. Use SCCM to load computer systems with appropriate operating system and addition software as requested for the customer's use ServiceNow experience Training users, and administration of best practices for the technology we support.
Analyzes, troubleshoots and resolves issues with IT infrastructure including user systems, servers, storage and network connectivity. Monitor network traffic. Evaluate and modify systems performance Maintain user access permissions Deploy operating system updates and security patches Maintain network and system security Access the Data Center to perform System Administration on servers and switches Evaluate and modify systems performance Maintain and provide updates to configuration documentation for infrastructure systems. Independent execution of multiple activities simultaneously, ensuring requests are complete, adequately routed, and maintain the required documentation to ensure successful completion of discovery and transition activities. Track and report changes to system configurations Provide support for implementation, troubleshooting and maintenance of IT systems. Manages IT system infrastructure and any processes related to these systems. Communicate effectively with a wide variety of technical and non-technical audiences, including customers, vendors, team partners, and other staff members.
Corsica acquired EDTS. Purpose Our clients rely on the IT services we provide so they can serve their customers/clients, employ their staff, and add value to their communities. Increasing client confidence through professional, friendly, and knowledgeable face-to-face service is paramount to being the IT Leader we strive to be. Additionally, Corsica depends on the efficiency of Field Services members to keep costs low. The purpose of the Field Administrator is to provide client-centered, efficient, and effective face-to-face support to Corsica clients. The Field Administrator routinely has a high level of face-to-face interaction with our clients and therefore plays a critical role in building client trust and confidence. Finally, the Field Administrator helps to ensure expected service levels are achieved if not exceeded through the thorough and effective resolution of incidents and service requests that cannot be resolved remotely. Responsibilities The responsibilities for this position include: Participate in the resolution of onsite incidents to return service to clients as quickly as possible. Participate in the resolution of onsite problems reported by two or more users. Participate in the onsite implementation of simple and complex client change requests. Follow standard operating procedures as documented in the knowledge management system. Work with the team and escalate incidents and service requests as needed with the assistance of management. Perform server administration on customer premises Maintain and update system documentation and service ticket records. Stay up to date on the latest technologies through ongoing education
This a Managed Service Provider and I'm basically the IT guy for several clients at the same time. It's seem like an exciting challenge.
Organizes and directs hardware installations. Analyzes and develops new hardware requirements and prepares specifications for hardware acquisitions. Directs and leads preparation of engineering plans and site installation technical design packages. Develops hardware installation schedules. Mobilizes installation team. Directs and leads preparation of drawings documenting configuration changes at each site. Prepares site installation and test reports. Coordinates post installation operations and maintenance support. Responsible for the design and development of voice, video, radio-frequency, and/or data communications networks. Analyzes voice, video, radio-frequency, and/or data communications networks, including planning, designing, evaluating, selecting, and upgrading operating systems and protocol suites and configuring communication media with concentrators, bridges, and other devices. Plans network layouts and configures systems to user environments. Analyzes network topologies and traffic and capacity requirements. Supports the acquisition of hardware and software as well as subcontractor services as needed. Accountable for all aspects of Network requirements and manages the hands-on; day-to-day issues related to Networks.