Fort Walton Beach, Florida, United States
Evan is a strategic leader focused on ensuring his organization is operating at the highest potential. Constantly improving processes to ensure high level of service delivery for customers. Heavy focus on ensuring that teams are successful through improving on development, collaborative resources, and operational design. Strong verbal, listening and written skills. In depth knowledge of technology systems ranging from troubleshooting to network installation. Comfortable in interacting with all levels of the organization and public. Able to negotiate and problem solve quickly, accurately, and efficiently. Adept at multitasking to achieve individual and organizational goals. Diverse background includes technology service & repair, contract negotiation, coaching & development, and organizational leadership. Committed to raising the standards of quality and excellence.
Leads the Mid-West region field services organization; responsible for Northern IL, Indiana, Southern OH and Kentucky gaming markets and the Indiana Lottery Services Agreement with the Hoosier Lottery. Staff and support the regions field services operation and to ensure that it performs in a manner consistent with IGT's operational guidelines and policies. Meet and work with customers and with members of the lottery/customer staff to ensure that our operations are achieving customer satisfaction. Trains, assists, and monitors Field Service Technician activities relating to equipment service, sales support, and customer interaction. Measures and reports on performance improvements according to company practices. Provide feedback to the training department to assist in keeping our standardized training program current and accurate. Acts as the primary liaison between the Technology organization and the Field Service Organization, working collaboratively to enhance and future proof our technology offerings as it relates to Field Service operations. Global Co-Chair for the Military Veterans @ IGT Diversity & Inclusion Group.
Leads the Indiana Service team in support of the Indiana Lottery Services Agreement with the Hoosier Lottery. Staff and support the regions field services operation and to ensure that it performs in a manner consistent with IGT's operational guidelines and policies. Meet and work with customers and with members of the lottery/customer staff to ensure that our operations are achieving customer satisfaction. Trains, assists, and monitors Field Service Technician activities relating to equipment service, sales support, and customer interaction. Trains FSTs on supervisory functions to assist in day-to-day operations and to provide backup support when not available. Conducts FST performance evaluations both directly with FST's (perform ride-along and prepare audit reports) and formally. Implements remedial training, disciplinary action, and incentive and rewards programs in accordance with IGT policies. Measures and reports on performance improvements according to company practices. Provide feedback to the training department to assist in keeping our standardized training program current and accurate. Acts as the primary liaison between the Technology organization and the Field Service Organization, working collaboratively to enhance and future proof our technology offerings as it relates to Field Service operations. Global Co-Chair for the Military Veterans @ IGT Diversity & Inclusion Group.
Team Leader: 03/2008-12/2010 Trained, led, and supervised personnel engaged in IED road clearing and other combat engineering operations in Iraq during OIF VII. Ensured that rules of engagement designed to safeguard civilians and allow engagement of hostile combatants were understood and properly applied by all team members and directed and led combat operations. Supervised maintenance of personal equipment and firearms, combat vehicles, and other assigned equipment. Responsible for the health and welfare of team members. Additional Duties: Weapon and Supply Manager: 06/2009 - 03/2010 Accounted for, safeguarded, and maintained all pistols, rifles, automatic weapons, and other weapons assigned to the unit, valued at over $45M. Repaired malfunctioning weapons or sent them to ordinance support for repair and assured that all weapons were in good operating condition. Trained personnel on proper operating and maintenance procedures for personal and crew served weapons. Responsible for forecasting, ordering, and accounting for supplies supporting sustainment operations. Communication Department Lead: 12/2010 - 12/2012 Responsible for operations, maintenance, and sustainability of my organization's communication equipment valued at over $5M. Developed and implemented a training program designed to ensure that all personnel were able to operate and follow communications and security procedures. Ensured that classified communications equipment and documents were properly safeguarded and accounted for.
Responsible for store operations during my shift. Ensured that company policies and procedures were understood and properly applied by all team members. Ensured food quality and safety levels were met or exceeded. Resolved customer complaints.
Functioned as a supervisor whose task is to handle training measures and programs for mobility, counter-mobility, survivability and general engineering tasks. Handled combat training. Directed and assisted in the operation of engineer wheeled or tracked vehicles. Constructed planning and positioning of mines and heavy explosives for entrapment of rival army. Handled demolition deployments and engagement tactics. Engineered explosives and armed bombs for enemy attack. Handled scouting for implanted bombs and mines. Deployed mine detectors. Neutralized and disarmed booby traps, enemy bombs, and explosives.