Garland Jordan Jr.

Full Time at Nike

Dallas-Fort Worth Metroplex

About

Experience

  • Retail Sales Associate / Supply Chain at Nike
    Jul 2021 - Present · 5 yrs 1 mo

    · Delivered exceptional customer service by identifying customer needs, providing product recommendations, and fostering customer loyalty. · Utilized in-depth product knowledge to educate customers on footwear technology, features, and benefits, helping them select products that best meet their needs. · Supported inventory management, restocking, and merchandising efforts to ensure a well-presented sales floor. · Built strong customer relationships through effective communication, product expertise, and personalized service · Managed inventory organization and back-stock processes to ensure efficient product availability and storage utilization. · Monitored inventory levels and assisted with stock replenishment to maintain operational efficiency and meet customer demand. · Collaborated with cross-functional teams to support daily operations and achieve organizational goals. · Coordinated multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail. · Identified and resolved operational issues to improve workflow efficiency and customer satisfaction. · Utilized strong organizational and time-management skills to prioritize competing responsibilities and meet deadlines. · Assisted with merchandising, product placement, and inventory accessibility to improve operational effectiveness. · Tracked and managed inventory movement, ensuring products were properly stocked and readily available. · Supported process improvement initiatives by identifying opportunities to streamline daily operations. · Leveraged data tracking and reporting tools to maintain accurate records and monitor performance metrics. · Communicated effectively with customers, team members, and management to ensure smooth operational execution. · Maintained high standards of quality, accuracy, and accountability in all operational activities. · Demonstrated adaptability and problem-solving skills in dynamic, high-volume environments.

  • Digital Sales at Intuit
    May 2022 - Aug 2022 · 4 mos

    · Conducted 60+ outbound client calls daily to build relationships, identify customer needs, and promote products and services. · Managed and maintained a sales pipeline, ensuring timely follow-up and accurate tracking of prospects and opportunities. · Successfully marketed and sold upcoming products to accounting professionals, contributing to revenue growth and customer engagement. · Developed strong customer relationships through effective communication, active listening, and consultative sales techniques. · Met or exceeded daily activity goals while maintaining a high level of customer service and professionalism. · Collaborated with team members to support sales initiatives and achieve organizational objectives. · Maintained detailed records of client interactions and sales activities within company systems.

  • Paraprofessional at Garland Independent School District
    Aug 2019 - Jul 2022 · 3 yrs

    · Supervised students during physical education classes, ensuring a safe, positive, and inclusive learning environment. · Assisted students in learning and developing fundamental skills for a variety of sports, fitness activities, and physical education programs. · Prepared, organized, and set up equipment required for daily class activities and events. · Supported the physical education teacher in planning and implementing engaging activities that encouraged student participation and physical fitness. · Assisted with classroom management and reinforced school policies and safety procedures. · Served as a crossing guard for students and parents, promoting pedestrian safety during arrival and dismissal times. · Built positive relationships with students, parents, and staff through effective communication and teamwork.

  • Retail Sales Associate / Customer Service Associate at Urban Outfitters
    Aug 2017 - Sep 2019 · 2 yrs 2 mos

    · Greeted customers upon arrival and departure, creating a welcoming and positive shopping experience. · Assisted customers with product inquiries, purchases, and recommendations to support sales goals and customer satisfaction. · Operated cash registers, processed transactions accurately, and handled cash responsibly. · Answered incoming phone calls professionally, providing information and resolving customer questions in a courteous manner. · Maintained a clean, organized, and visually appealing store environment throughout the day. · Performed opening and closing duties, including cleaning, stocking, and preparing the store for daily operations. · Collaborated with team members to ensure efficient store operations and excellent customer service.

  • Front Desk at Planet Fitness
    May 2016 - Apr 2017 · 1 yr

    · Delivered exceptional customer service to members, prospective members, and guests in a fast-paced fitness club environment. · Served as the primary point of contact at the front desk, ensuring a welcoming and positive experience for all visitors. · Managed member check-ins, account updates, membership enrollments, and general administrative functions. · Responded to phone inquiries, providing accurate information and resolving member questions efficiently and professionally. · Conducted facility tours for prospective members, highlighting club amenities and membership options. · Assisted with new member enrollment and onboarding processes to support membership growth. · Addressed member concerns promptly and escalated complex issues to management when appropriate. · Maintained accurate member records and ensured confidentiality of customer information. · Contributed to a clean, organized, and professional club environment by assisting with daily facility upkeep. · Collaborated with team members and management to provide a high-quality member experience and support club operations