Greater Cardiff Area
An organised and adaptable operations professional with over a decade of experience in customer service, regulatory compliance, and case management within the banking sector. Proven track record of handling complex Redress Litigation and DSAR cases with precision and discretion, consistently meeting demanding deadlines in high-pressure environments. Skilled in leveraging Microsoft Office and bespoke IT systems to streamline workflows and maintain accurate documentation. Recognised for mentoring new colleagues and fostering collaborative team dynamics. Demonstrates resilience and agility in response to evolving business needs, with a commitment to delivering operational excellence and client satisfaction.
Case Handler for Redress Litigation cases. More recently DSAR cases. Meeting strict targets to deliver on time. Knowledge of various MS and in-house IT packages. Training new colleagues. Taking on additional work streams as PPI claims end.
• Successfully managed complex Redress Litigation and Data Subject Access Request (DSAR) cases, ensuring compliance with regulatory standards and client expectations. • Consistently met stringent deadlines and performance targets in a high-pressure environment, demonstrating strong time management and prioritisation skills. • Utilised a range of Microsoft Office tools and proprietary systems to streamline case processing and maintain accurate documentation. • Played a key role in onboarding and training new team members, fostering a collaborative and knowledgeable work culture. • Adapted quickly to evolving business needs by taking on additional workstreams following the closure of PPI claims, contributing to operational continuity and team resilience.
Retrieving and processing sensitive customer data within the Payment Protection Insurance environment.
Teaching English to age groups 7 to 18.