Mississauga, Ontario, Canada
Senior Business Analyst operating at the intersection of solutions engineering, client integrations, and technical delivery. Experienced in leading discovery with sales, business leaders, and client technical teams to design scalable integration workflows, payload transformation models, and deployment strategies across cross-domain platforms. Strong track record translating business objectives into implementation-ready technical solutions, coordinating dependent systems through cutover, and serving as the escalation point for complex production issues.
Serving as a senior client-facing solutions lead operating at the intersection of business analysis, systems integration, and technical delivery across complex enterprise platforms. Partnering with sales, business leaders, customer technical teams, and internal engineering groups to translate business goals into scalable integration workflows, data transformation models, and implementation-ready technical solutions. Leading discovery, integration touchpoint mapping, payload and data structure alignment, and communication channel design across customer onboarding and platform expansion initiatives. Coordinating cross-domain dependencies across application, data, infrastructure, and support teams to ensure successful deployment, cutover, and release readiness.
Provided senior-level L2/L3 IT support across a mid-to-large enterprise environment, managing escalated technical tickets and contributing to infrastructure projects. Delivered hands-on desktop and server support to end users and stakeholders across the organization, ensuring timely resolution of complex technical issues.
Served as a senior production technology specialist responsible for the management and evolution of enterprise Digital Asset Management operations within a CPG-focused environment. Designed and developed automated production workflows using Esko Automation Engine, and provided technical support across end-to-end artwork production processes. Built and maintained internal web-based tooling to streamline operational workflows. Acted as the organizational SME for GS1 product image standards and eContent, driving compliance and best practices across product content pipelines. Broader responsibilities spanned IT systems support, server management, and workstation deployment and provisioning
Delivered end-to-end web design and development as an independent consultant, building custom ecommerce and content management solutions for a diverse client base of small and medium-sized businesses and non-profit organizations. Managed the full project lifecycle — from requirements gathering and UX design through to build, deployment, and client handoff — while balancing multiple concurrent engagements. Brought enterprise-level web capabilities within reach of organizations with lean budgets and hands-on stakeholders.
Managed the end-to-end digital and print presence for a multi-channel computer retail operation, spanning B2B and B2C ecommerce platforms and a full suite of in-store and print marketing materials. Owned the design and day-to-day operations of several ecommerce websites while simultaneously producing high-visibility advertising for major Toronto publications including the Toronto Star, Now Magazine, and Eye Magazine. Served as the bridge between technical product knowledge and customer-facing creative, ensuring consistent brand execution across both digital and physical touchpoints.