Belfast Metropolitan Area
• Well developed understanding of Anti Money Laundering/Sanctions and Terrorist Financing policy. • Building strong relationships and gathering information from various sources/stakeholders, analysing and thereafter making recommendations to senior managers within the business based on the customers risk. • Accurately collecting and recording all Management Information within the team’s tight deadlines and SLA’s. • Training and facilitation of new entrants. • Quality assurance checking analysts work. • Rolling out training to a team of analysts. • Performance related reviews and daily feedback huddles with team. • Reporting to Senior Management.
• Carrying out enhanced due diligence and Anti Money Laundering Risk Assessments on new and existing high risk customer entities and individuals. • Developing a strong understanding of Anti Money Laundering/Sanctions and Terrorist Financing policy. • Consistently exceeding targets whilst delivering high standard of work. • Building strong relationships and gathering information from various sources/stakeholders, analysing and thereafter making recommendations to senior managers within the business based on the customers risk.
• Working within the Customer Remediation Team • Dealing with customer complaint letters and incoming telephone calls. • Investigating and responding to complaints, offering redress. • Ensuring the customer was treated fairly.
• Working in the front line of the sales team. • Contacting potential customers to provide them with quotes and advice on cover and services, highlighting the best options for them. • Delivering a high quality, personal service while talking frankly, overcoming objections and closing sales. • Providing exceptional after sales care.
• Managing client policies on a daily basis, liaising with insurance companies and processing customer claims. • Identifying market competition between different insurers for better premium pricing. • Negotiating policy wordings for clients. • Carrying out collection duties on behalf of customers in line with contractual obligations.
• Working in a busy office environment dealing with internal and external customers via email/letter and telephone. • Managing target driven client correspondence within the required timeframes. • Acting as an ‘Introducer’ on the business retention team gaining solid business development skills. • Generating new business leads and introducing new products to existing customers. • Acting as team coach, providing continuous support and development to colleagues through feedback improve accuracy, productivity and overall competence