London, England, United Kingdom
Self-starter, able to work autonomously and in a team. Professional, thorough approach working to the highest standards and high level of commitment and dedication. Decisive, with problem solving attitude with a hands-on and -can do- approach.
• Designed image for Android devices to meet client requirements • Configured and built Android image on Airwatch for mobile phones and tablets • Tested the Android image vs the previous iOS image • Tested all bespoke applications with Android image • Managed the build of 500 android devices via Airwatch • Planned the replacement of all 500 iOS devices with Android devices for Nurses and Doctors • Documented build and troubleshooting processes. • Handed over to deployment team
• Managing a team of deployment engineers • Interviewing new engineers • Ensuring new engineers where trained quickly and efficiently • Scheduling site visits for the engineers • Being a point of contact for department leads • Ensuring build processes were documented • Deploying UAT laptops to selected users and gathering feedback on any issues before going live • Spending time with Infrastructure to discuss changes that needs to be made to the image • Checking software compatibility with windows 10 • Deploying win 10 across 7 sites • Planning and organising one to one deployment sessions and hardware upgrades • Delivered training on new devices and applications • Providing weekly status updates • Liaising with information managers to help arrange deployments • Liaising with floor walkers to discuss issues that have been raised
Returned to Clear Channel. Duties listed below.
Supporting a large user base across 3 sites Desktop, face to face, phone and remote support Troubleshooting calls escalated from the service desk Planning and setup of new Tech Bar Project work SCCM Mobile iron AD Exchange Safe boot Skype for business Laptop Builds Laptop Encryption Citrix Xen app Office 365 IOS,Win7-10
Providing 2nd/ 3rd line desktop support Tech Bar support Iphone rollout Supporting Good app on IOS and Android devices Symantec VIP Citrix MacAfee Laptop encryption AD Service now Monitoring all equipment in and out of the Tech bar Support across 3 sites Office 2010/ 365 Ordering Equipment