Boulder, Colorado, United States
I’m a product leader focused on building and scaling developer platforms, APIs, and ecosystem-driven products. My background spans engineering leadership, technical program management, and product management — which allows me to operate effectively at the intersection of product, engineering, and infrastructure. I specialize in turning complex systems into scalable, reliable platforms that enable both internal teams and external partners. At Workday and Square, I led large-scale initiatives across cloud platforms, developer ecosystems, and customer-facing products — including coordinating efforts across 100+ teams, driving platform migrations, and delivering high-impact programs such as FedRAMP compliance and multi-system convergence. More recently, I’ve focused on product strategy and execution: - Launched and scaled new products from 0 to hundreds of customers - Drove adoption growth (+47% YoY) through product improvements and customer-centric design - Built deep expertise in platform design, integrations, and developer experience - Partnered closely with customers, resolving critical issues and translating insights into product direction I’m particularly interested in problems that require both strategic thinking and strong execution — especially in areas like developer platforms, app ecosystems, reliability, and observability.
* Own product strategy and execution across Zapier’s Developer Platform and AI Enablement, defining direction, success metrics, and customer outcomes for integration development and AI-powered automation. * Lead the Developer Platform (CLI and tooling stack) powering the majority of Zapier integrations, improving developer velocity, reliability, and scalability. * Drive AI Enablement initiatives, building systems (e.g., Scout) to accelerate integration development, improve response to customer-impacting issues, and enhance observability, anomaly detection, and remediation. * Led delivery of AI app integrations using prioritization powered by AI agents I developed and tooling that enabled a small team to execute quickly and at scale. * Contributed to AI Guardrails, implementing protections against PII exposure, toxicity, and prompt injection, strengthening safety and trust in AI-powered workflows. * Partner with engineering and infrastructure teams to enable AI coding agents and tools (e.g., Cursor-style and Claude Code–like workflows) to interact with Zapier’s execution layer, supporting a shift toward AI-native automation development.
* Defined and drove the strategy for Workday Docs products, including a new capability that allows customers to design layouts and generate reports using Workday Financial and HCM data. * Built deep expertise in Workday’s platform and applied it to improve product design, streamline integrations, and elevate the customer experience * Helped launch and scale a new product to generate document from 0 to 777 production customers within one year. * Grew adoption of Docs for Business Processes (BPs) by 47% in a year, from 2,180 to 3,200 customers. * Collect and analyze product usage data, develop business cases, write detailed product requirements, and lead roadmap planning and prioritization. * Work directly with customers to understand needs, prioritize features, resolve issues, and influence product direction through regular engagement and product support. * Partner cross-functionally with Design, Research, Engineering and Support to align on delivery and ensure customer-focused outcomes. * Conduct competitive analysis and market research to assess capabilities and shape product differentiation and innovation. * Established structured processes to manage customer-reported issues and accelerate new feature implementation. * Developed dashboards and metrics to track product quality, adoption, and customer success. * Actively support global escalations across time zones; resolved over 185 customer issues in 2024 and 2025. * Contributed to release webinars, customer demos and stakeholder reports to drive engagement and adoption. * Led the strategy and execution for delivering Productivity Technology services to the Workday Government Cloud, ensuring full compliance and readiness for U.S. federal government standards. Directed the organization’s efforts to achieve FedRAMP High and Impact Level 4 compliance (NIST 800-53), including the rollout of 13 products and 27 services to AWS GovCloud, coordinating architecture work, setup, and integrations with dependent systems.
* Led a program of more than 20 teams and 150 people to execute and deliver the convergence of independent systems into a unique platform to manage all the commerce aspects at Square (checkout, payments, orders, fulfillment, catalog, inventory, taxes, reporting). This is a top priority initiative at Square. * Acted as Chief of Staff to the General Manager, driving strategic initiatives, streamlining operations, and serving as a key liaison across cross-functional teams to ensure alignment and execution on top priorities. * Created and maintained roadmaps, managed dependencies and risks, documented decisions, defined and tracked project outcomes, and provided updates to stakeholders. * Led initiatives to make Square a leader in the Food & Beverage industry. Worked with Product Management, Research and Design to understand customer pain points, defined use cases and requirements, prioritized work and led engineering teams while building and releasing new features. * Coordinated efforts for the Annual Planning and Opex (operating expenses) of the organization.
* Led a team of software developers with the goal to build a new UI architecture. * Coordinated, communicated, and prioritized efforts to migrate from an old legacy system to a new protocol that improves the UI development experience and enables better scalability, higher performance and lower memory cost. * Collaborated with product management, architecture, design, security, program management and engineering teams to deliver features implemented using Java and Kotlin languages & Spring and React frameworks.
* Led, coached and guided a team of Technical Program Managers across multiple geographies (Europe and North America), responsible for complex cross-functional and cross-departmental programs within Workday. * Led the establishment of new and enhanced processes for program and portfolio management, and the roll-out of tools to facilitate these processes. * Partnered with cross-functional leaders to discuss strategic needs and opportunities while inspiring a culture of innovation, alignment, and excellence. * Developed strong partnerships with technology and business leaders. * Piloted the rollout of the Workday home page and search functionalities for all internal and external customers which required coordinating more than 100 teams and delivering to dozens of environments. * Drove efforts to launch Workday micro services into private and public cloud platforms (AWS and GCP) coordinating efforts, managing roadmaps, tracking risks and reporting results. * Managed the FedRAMP program for Workday services for the Experience org which included security and vulnerability management. * Participated in the decision and efforts to bring new tools for data democratization, and in setting the governance for company-wide initiatives to improve customer experiences. * Piloted an initiative to incorporate Research programs with the aim to collect customer data for faster innovation and increase in customer satisfaction. This included working and coordinating with Engineering, Product, Design, Research, Legal, Compliance, Sales, Privacy, Customer Experience, Sales and other business units. * Drove a program aimed at delivering new innovative features to customers at a faster pace as well as co-creating with customers who accept to receive features early. * Promoted operational excellence by identifying and executing opportunities to optimize organizational systems and processes.
* Managed a team of software developers responsible for building and maintaining the Continuous Integration (CI)/ Continuous Delivery (CD) systems used by 25+ distributed development teams supporting 900+ jobs. * Focused on scaling our systems by automating, building self-service tasks and continuously evaluating new technologies such as Docker, AWS, Terraform, etc. Prioritized making development and delivery faster, more secure and reliable. * Served as a front-line manager, hiring, retaining, and developing the careers of the people on my team. * Maintained the team backlog, met with customers, prioritized work, facilitated planning and other Agile ceremonies, monitored and controlled critical metrics, brought business context to the team and technical risks to the programs, raised architectural needs for system improvement or risk reduction to senior management, communicated status, drove innovation and continuous improvement initiatives, and owned OKR (Objective Key Results) for my team. * I also led a series of programs under the umbrella of a Learning Culture, which includes technical talks, mentoring programs, book and debate clubs, demos and other events. Additionally I was a member of a diversity council which works on initiatives for inclusion, diversity and belonging initiatives.
* Acted as a Quality Program Manager with focus on customer escalations and analysis of current product defects. This includes planning and release of customer relief patches. Acted as the Scrum Master for two teams involved in improving quality and maintaining SolidFire test suites. * Set up and administer Jira for task and issue tracking, Confluence for knowledge repository, and VictorOps for on call and alert management. * Acted as Project Manager for hardware initiatives, including new products, and qualification of new hardware parts (drives, NVRAM cards, etc.) * Automated procedures to generate release notes and reports by using Python and integrating with other tools such as FogBugz, Kiln and in-house tools. * Evaluated Qtest tool as our test management tool and participated in streamlining Quality processes. * Acted as the Scrum Master for the team in charge of the telemetry system to monitor customers' clusters.