Brighton, Colorado, United States
Experienced IT Engineer with 7+ years of technical MDM implementation and project management expertise. My strong customer service skills, agile project management experience, and consulting background enable me to deliver effective solutions to complex IT challenges. I am a quick learner, always eager to improve my skills and adapt to new technologies. As an IT System Administrator, I work to increase security posture and conduct technical assessments of the environment. I use Jamf Pro to implement security measures, configure firewalls, encryption, and multi-factor authentication, collaborating with cross-functional teams to ensure seamless integration and deployment of MDM solutions. In my previous role as a System Engineer, I managed Apple MDM with 3000 endpoints, assessed vulnerability reports, and created projects for required teams. I also led cost-saving projects netting over $600k in IT savings per year. In addition to my technical expertise, I have experience with project planning, adhering to timelines and budgets, leading documentation and deployment of IT workflows, and managing hardware procurement, deployment, provisioning, tracking, and troubleshooting. As a Health Information Management Administrator, I implemented strategies to migrate medical records onto EMR systems, managed training for new onboarded HIM admins, and ensured the HIS system was secure and compliant with regulatory requirements such as HIPAA. I hold certifications in Talkdesk Admin and JAMF 200, and I am currently pursuing Google Data Analysis certification. I am looking for opportunities to continue to grow my expertise in technical MDM implementation and project management while leveraging my customer service and consulting skills to deliver effective solutions.
I own endpoint, identity, and application infrastructure for a hybrid cross-platform workforce, designing systems that enforce security at the architecture level. Architected privileged-access tooling and application-control policies restricting unsanctioned and high-risk software, reducing the attack surface without slowing the business down. Built fleet-visibility and compliance tooling from the ground up, delivering real-time device posture insight that directly shapes risk and licensing decisions. Own end-to-end identity administration across SSO, certificate-based, MFA lifecycle, and access hygiene across the full application stack. Designed and built workflow automations connecting people operations with identity systems, fully automating account lifecycle and eliminating manual provisioning risk. Architected API-driven integrations for programmatic endpoint and identity management, cutting human error out of critical access workflows. Drive security monitoring and detection capabilities, leading platform migrations and authoring detection logic that materially improved threat visibility.
Manage a mid-sized fleet of Mac devices using Jamf Pro, ensuring efficient deployment, configuration, and ongoing management. -Operate at a at an advanced Mac Engineer level, specializing in advanced configuration and optimization of Jamf Pro to meet organizational needs. -Develop and implement custom API configurations to enhance automation and integration with other systems, improving operational efficiency. -Author and implement Plist configurations to align with DISA STIGs (Defense Information Systems Agency Security Technical Implementation Guides), ensuring compliance with stringent security standards. -Collaborate with cross-functional teams to assess and address evolving IT requirements, providing tailored solutions to meet business objectives. -Proactively monitor and maintain the health and performance of the Mac device fleet, implementing preventive measures to minimize disruptions and downtime. -Create comprehensive documentation and training materials to facilitate knowledge sharing and ensure consistent practices across the IT team. -Stay abreast of industry trends and best practices in Mac device management and security, continuously seeking opportunities to enhance skills and contribute to organizational success.
Keep up-to-date with the latest technologies and evaluate them for potential implementation. Work with vendors to identify and implement new solutions that improve our IT infrastructure. Ensures the stability and performance of our existing systems, including servers, network devices, and software applications. Continually monitor and fine-tune systems to ensure they operate at peak efficiency. Maintain multiple Repos up to date Developed and maintain technical documentation, such as system design documents, runbooks, and troubleshooting guides. Manage user accounts and permissions, enforce security policies and access controls, and conduct regular security audits to identify and mitigate potential threats. Respond to technical support requests from end-users, diagnose and resolve technical issues, and provide training and documentation to help users maximize the use of technology. Identify repetitive tasks and automate them to save time and increase efficiency. Create and maintain scripts and tools to automate IT tasks. Manage and maintain cloud-based services such as Azure, Google Workspace, and cloud-based storage solutions. Work with other IT teams, such as network and security teams, to ensure seamless integration and collaboration between systems. Use Jamf Pro to deploy software and updates to Apple devices, including operating system updates, security patches, and new applications. Use the Jamf Pro platform to monitor the health of Apple devices, including battery life, storage capacity, and system performance. Troubleshoot and resolve any issues that arise. Use Jamf Pro to manage user access and permissions, including configuring restrictions, managing user accounts, and assigning roles and permissions. Use Jamf Pro to implement security measures to protect Apple devices and data, including configuring firewalls, implementing encryption, and setting up multi-factor authentication.
Tracked, provisioned, and troubleshot over 900 service/web tools such as Zoom, G Suite, Data Warehouse, Talkdesk, Salesforce, and Jira. This involved maintaining up-to-date inventories of licenses, user accounts, and access permissions, and addressing any issues or concerns related to tool functionality or user experience. Managed hardware procurement, deployment, provisioning, tracking, and troubleshooting for the company's IT infrastructure. This included ensuring that all hardware devices, such as laptops, desktops, and mobile devices, were configured with the latest software updates and security patches to prevent any potential security breaches. Provided audio-visual meeting support and troubleshooting for platforms such as Zoom, Google Meet, Cisco, Bluejeans, and others. This involved setting up and testing audio and video equipment, as well as resolving any technical issues that may arise during meetings or presentations. Created user-facing documentation and internal support documentation for technical resources. This involved producing clear and concise documentation on how to use various software tools, hardware devices, and IT services, and ensuring that the documentation was up-to-date and easily accessible to all staff members. Maintained and managed the ticket queue, serving as the first line of support for any IT-related issues. This involved reviewing and prioritizing incoming requests, resolving any issues that could be addressed immediately, and escalating any more complex issues to the appropriate IT staff members for further investigation and resolution.