Singapore
PMP and Scrum certified Project Manager with a strong track record in delivering business and technology transformation programs across service-driven environments. Experienced in managing complex, multi-stakeholder initiatives involving digital platforms, customer-facing systems, and enterprise integrations. Highly effective in partnering with business owners, operations teams, vendors, and executive stakeholders to deliver projects that enhance customer experience, improve operational efficiency, and support sustainable business outcomes.
• Lead cross-functional delivery teams supporting large-scale customer platform transformation initiatives, ensuring timely and high-quality releases. • Manage Agile delivery across multiple workstreams, balancing scope, operational readiness, and release dependencies. • Collaborate closely with business users, solution architects, and technical teams to align system capabilities with customer and operational needs. • Proactively manage risks, production issues, and release constraints in high-usage, customer-facing environments. • Ensure deliverables meet acceptance criteria, usability expectations, and operational standards. Notable Projects • Legacy-to-cloud CRM transformation (Salesforce) supporting customer engagement and service operations • Digital service and subscription platform enhancements across mobile and broadband channels
• Managed a portfolio of client change requests and operational projects across multiple business units. • Worked closely with business stakeholders to prioritize initiatives based on operational impact, cost, and delivery capacity. • Coordinated internal IT, vendors, and service teams to deliver enhancements with minimal disruption to daily operations. • Managed financial tracking, delivery timelines, and stakeholder communications. Notable Projects • VOLTE Roaming Implementation • Double Data Roaming Initiative
• Led PMO governance covering budgeting, resourcing, vendor engagement, and project portfolio reporting. • Managed departmental CAPEX and OPEX budgets, ensuring cost discipline and delivery sustainability. • Oversaw contract negotiations for external vendors and staff augmentation. • Implemented structured demand planning and scheduling processes to support business-critical initiatives. Key Achievements • Maintained project delivery within approved budgets while supporting business growth initiatives • Led enterprise project management system upgrade on time and within budget • Automated audit and compliance documentation, reducing manual effort and operational risk
• Delivered global transformation projects involving supply chain, analytics, and web-based platforms. • Managed offshore development and testing teams to ensure quality and timeline adherence. • Led end-to-end requirements gathering, solution design, and user acceptance testing with business stakeholders. Notable Projects • Supply Chain Business Transformation Project - Oracle R12 platform to replace disparate legacy systems (SAP, AS400). • SAS Warranty Data Analysis solution. • Web based Electronics Manufacturing Engineering Memorandum System
• Led enterprise system enhancements and web-based solutions supporting production and operations. • Provided multi-country application support and system improvements. Notable Projects • Business Transformation Project from legacy AS/400 to Business and Planning Control System(BPCS) • Web-based Lot Disposition Information System • Web-based Integrated Circuits Criteria System.