Bengaluru, Karnataka, India
Senior Manager Sales Operations with 20+ years of experience driving global Sales Operations, People Management, and Operational Excellence, including 16+ years at Oracle supporting complex, multinational sales organizations. Proven leader in delivering strategic, accurate, and timely sales support while enabling revenue growth through scalable processes, governance, and execution rigor. Highly experienced in leading large, diverse teams, building high-performance cultures, and partnering with senior sales leadership to drive process standardisation, business continuity, compliance, and operational efficiency across regions. Deep expertise in CPQ optimisation, deal governance, pricing strategy, approvals management, and forecasting support, ensuring speed, accuracy, and risk mitigation in the deal lifecycle. Recognized for proactive problem-solving, cross-functional collaboration, and executive stakeholder management, with a strong track record of leading CPQ enhancements, sales enablement and training programs, and continuous improvement initiatives that improve seller productivity and customer satisfaction. Passionate about enabling sales success through data-driven insights, process optimisation, automation, and strategic alignment with business objectives. Core Competencies Customer Operations: Led Install Base operations with 100% accuracy across OM, IB, OKS, and SPM. Resolved escalations and managed License, Hardware, and Cloud portfolios. Order Management: Directed global License/Cloud deal bookings, ensuring compliance and operational excellence using GOM, CPQ, and Queue tools. Sales Operations (CAGBU): Partnered with Sales Reps and Management to drive enablement, forecasting, and governance. Delivered insights and resolved booking issues. Quote-to-Fulfilment Expertise: Deep functional knowledge across Quote-to-Cash lifecycle Quoting, Booking, Provisioning, Invoicing, and Post-Booking support. Technical Proficiency CPQ Quoting – Fusion / Salesforce (SFDC) Order Management (OM), Service Contracts (OKS), Installed Base (IB) CSP Portal, Queue, GOM, Case Management, ServiceNow Supply Chain Management (SCM) Key Strengths Leadership & Team Development Sales Operations Strategy & Enablement Forecast Accuracy & Data Quality Cross-Functional Collaboration Communication & Stakeholder Management Continuous Improvement & Operational Excellence
Lead global Sales Operations teams delivering end‑to‑end quote‑to‑cash support, including CPQ, pricing, approvals, forecasting, and deal governance for enterprise and strategic sales segments. Partner closely with Sales Leadership, Finance, Order Management, Legal, Deal Desk, and IT to streamline processes, ensure compliance, and accelerate deal velocity. Drive process standardization, automation, and continuous improvement initiatives to enhance operational efficiency and seller productivity. Oversee CPQ strategy, system enhancements, and optimization, ensuring accuracy, scalability, and strong alignment with business objectives.
Sales operations Manager - Quote to Cash
Team Leader - Handled Installed base application for maintaining Customer license & support details in the Database. Maintaining Installed Base Stores information like product information, location, status, party relationships, configuration, ownership, account, change history, contract details etc.
Worked as a Process Executive, for Fidelity Title Company & Chicago Title Company. It’s totally related to a Title Insurance Company. Detail Information related to the Property is provided in the Prelim Report & sent back to The Escrow Officer.