Malaysia
With over a decade of experience in cybersecurity and network security, I lead the Sales Engineering team at Infoblox for South East Asia and Korea. My role focuses on driving presales strategies, fostering technical account management, and building high-performing teams. By aligning customer needs with business outcomes, our team collaborates with enterprise stakeholders and partners to deliver impactful solutions that enhance growth and customer success. Throughout my career, I have demonstrated expertise in cybersecurity, network security, and pre-sales, positioning myself as a trusted advisor for customers and partners. I am motivated by the opportunity to contribute to innovative, customer-centric strategies that address the evolving challenges in security and technology landscapes. At Infoblox, I remain committed to empowering organizations with solutions that ensure technical excellence and robust security.
• Led the Sales Engineering team across South East Asia & Korea, focusing on presales strategy and technical account management. • Drove customer engagement by aligning technical solutions with business outcomes, enhancing customer success. • Partnered with Sales and Channels to deliver impactful solutions, fostering collaboration and innovation. • Developed high-performing teams leveraging expertise in DNS, Cloud, and Cybersecurity to drive growth.
Act as subject matter expert to grow revenue and new business through positioning and selling security solutions to expand Infoblox’s security footprint and reputation. Partner with regional directors to develop an execution plan and build pipelines and work with account executives to align, prioritize, and define go-to-market strategies within the largest, most strategic, potential up-sell accounts. Serve as a trusted advisor to customers and prospects by being the security subject matter expert have the scope and perspective to broadly understand, address, and advise on security issues and the industry landscape. Collaborate with Product Management, providing feedback from customers to improve the effectiveness of the BloxOne Security solutions and the customer experience.
Become strategic technical advisor to customers, partners and Digital Guardian sales force. Responsible for all technical aspects of the customer decision-making process and interaction with large scale enterprises at senior levels, including communicating complex technical recommendations at multiple levels including IT, Legal, Security, and Compliance.
Customer-focused technical sales professional provides high level pre-sales support and guidance to customers and collaborates with Territory Managers and partners to recommend and develop appropriate customer solution offerings.
Manage and align partners/service provider with Customer Service support programs and initiatives.
Manage TAC (Technical Assistance Center) to support all related operations including phone & email support, customer service, RMA, SLA performance, training and workforce management.
Provided technical support for Blue Coat System's global support customers and partners. Resolved escalated problems which involved working closely with customers, partners/resellers, product support teams and R&D. Prepared progress reports on all technical issues for the TAC Manager’s and customers’ review. Involved in direct case management for all technical and customer-related issues. Served as Technical Account Manager (TAM) for key accounts in APAC.
Provided first and second-level support to DHL Network user community and to provide a single point of contact for network problem management and service requests. Manage the operation and control of all hardware equipment and network provider services within DHLNet, DHLs worldwide communications network and its associated services.