Federal Territory of Kuala Lumpur, Malaysia
In the past with banking and insurance experience.
• Service customer efficiently and effectively on all enquiry including loan and refer cases on wealth products to sales staff when encounter potential customer. • Onboarding/Opening account for customer by performing KYC, EDD, CDD on customer using specify system to track AMLA and details of customer Gather more information on customer. • Procedure of opening account and documents to obtain. • Daily operation activity on deposit and withdrawal, FD maintenance, credit card enquiry, government bond and security, CPF top up and maintenance account, • Ensure effective and efficient administration of day to day operation in line with SOP across all support functions • Batching report and daily balancing day end to be perform
● Develop and monitor production/sales figure of agency and branches ● Develop agency force for Motor & Non Motor ● Regular visit to business partner include banca and collect submission & payment ● Manage agent’s statement of accounts ● Conduct simple fire survey, visiting site and factory. ● To train new & existing agents and other business partners on the products ● Good at power point and presentation as needed to do presentation for customer and agents and sales staff on roadshow and product briefing. ● Respond to various requests and enquiry from customers/agents/HQ ● Business operations on daily activity ● Create new ideas on how to upsell l the products to enhance more production ● Ensure effective and efficient administration of day to day operation in line with SOP across all support functions ● Ensure consistency with enterprise risk management guidelines ● Ensure compliance with regulations and laws ● Ensure good corporate governance is practised and exercised by the branch. ● Onboarding new recruit agent by making sure they take the examination and do the necessary documents before the agent become company agency. ● Renew existing agent licensing and make sure they do the necessary CPD hours before the license can be renew.
• Spearheaded all activities Key Risk Indicator (KRI), Key Control Testing (KCT) and Risk Control Self Assessment (RCSA) • Ensure checking and controlling, including KCT and KRI sample testing properly performed • Tracking detailed operational risk issues/incidents to respective BU are reported in Operational Risk Management Systems (ORMS) • Facilitate in arranging periodic awareness and training to disseminate key operational risk and regulatory matters. • Supervised a team of three staff on information, policies, procedures pertaining to matters related to/received from Operational Risk, Compliance and Audit. • Follow up audit findings and to prepare progress status report to be tabled on monthly basis in the Forum. • Manage the process and review the OM. • Tracking the full compliance on consecutive leave, e-learning and feedback on Employee Engagement Survey Questionnaire Requirements. • Manage the process and execute all licenses issued by SC (Securities Commission) and registration with FIMM in relation to all regulated activities carried out by Fund Management. • Monitoring trainings attended by licensed holders and following up with them on CPE & CPD points collected and certificates received. • Manage the process of yearly FIMM renewal (AMSF) • Following up with licensed holders on completion of the Declaration Fit and Proper by License Representative Forms for renewal of their licenses. • Annual compliance review (ACR)to be submitted to FIMM yearly. • Spearheaded all activities of RSAF and CAC to compliance. • Manage and assist in RA and BIA of my department.