Netherlands
- Deployment and administration of security tools. Implementing use cases and security alert rules by correlating logs. Collecting logs into ArcSight and Splunk. - Privileged Access and Secret Management with CyberArk. Consuming Cyberark APIs. Using AIM and PAS components. - SIEM analysis on ArcSight. Creating connectors and rules. Maintaining correlation events. Parsing logs from databases and text files. Retrieving syslog. Creating reports - Security Architecture role in Openshift Migration Project. Defining security policies based on Kubernetes security principles. Designing cloud native networking solutions for isolating containers with different missions. Forced using secrets feature for storing sensitive data on Openshift. Researching for cloud-native secret management solutions like CyberArk DAP and Hashicorp Vault. - Consulting internal projects according to the company compliances and security rules. Implementing information security policies, standards and technical procedures for preserving compliance and security of data, reports, and access. - Vulnerability Management. Designing penetration test scenarios. Coordination of outsource penetration test engineers. - Organized IT Infrastructure teams and software teams for vulnerabilities discovered.
- Management and maintenance of Hyper-v VDI system. - Automated solutions for system problems. - Applying standards of CIS on client PCs and servers. - Follow up the abnormal behaviour on Domain Controller Servers via Microsoft ATA and troubleshooting. - Organisation of Desktop and Application virtualization PoCs (Vmware Horizon, Symantec Web Isolation and Citrix XenDesktop). - Security hardening for Active Directory and Windows Servers.
- Responsible for maintenance of Contact Center Technologies (Genesys, Audiocodes, Nice CallRecording, Call Steering, Voice Verification, Cisco Video Conference) without outage. - Troubleshooting and resolving the Call Center problems on voice, video, chat services. - Sending logs to centralized Elasticsearch. Troubleshooting by using logs collected from Genesys Servers (Tserversip, Urs, Statserver) and Audiocodes gateway. - Configuring Genesys Agent Group, Trunk, Dial Plan, Routing Point, LoginID,Extension, Framework. - Designing call routing solutions using Genesys Interaction Routing Designer. - Preparation of reporting templates CCpulse. - Communication with third party companies.
- Troubleshooting by using H248, PRI, SIGTRAN logs collected from G2/G6 gateway to solve voice problems assigned by customer in EMEA region. - Collecting real-time trace/data from customer network to identify the root cause of the problems, identify and resolve software issues, i.e. provisioning, translation, upgrade, patching, configuration and maintenance. - Changing configurations of G2/G6 Media Gateway in customer network, if necessary. - Working with Design Team (3rd Team) to solve software related issues 24x7 emergency response.
- Supporting Genband’s VoIP customers over EMEA region. - Troubleshooting of end-to-end Call Processing issues for ISUP, PRI/BRI, SIP, H248, H323and MGCP Interworking call scenarios. - Collecting real-time trace/data from customer network to identify the root cause of the problems, identify and resolve software issues, i.e. provisioning, translation, upgrade, patching, configuration and maintenance. - Work closely with 3rd level product support teams and also with the other groups inside and outside of GENBAND including Emergency Recovery, Engineering, Software Delivery,Deployment Support (GTAC), PLM, Account teams and 3rd party vendors to resolve customer support requests. - Changing configurations of G2/G6 Media Gateway in customer network, if necessary.
- Providing network solutions to TurkNet's customers who have corporate accounts. - Implementing and troubleshooting various dynamic routing protocols such as RIP, EIGRP, OSPF, BGP for customer.