Singapore
I’m a Product Design graduate with a passion for exploring different fields and industries. My adaptability has been my greatest strength, allowing me to thrive in service design, research, and continuous improvement. At Thermo Fisher Scientific, I support process optimization and digital transformation across APJ. Previously, I conducted research at LKYCIC and worked on enhancing guest experiences at Accor. My work was showcased at Re-imagining Tomorrow: A LASALLE Product Design Showcase, where I presented my project SHINRIN YOKU, reflecting my dedication to innovation and problem-solving. I’m actively seeking new opportunities where I can contribute, grow, and collaborate. Let’s connect!
Assist in implementing the Practical Process Improvement (PPI) Business System. Support regional projects across APAC to drive profitable growth, enhance customer experience, and boost employee engagement. Collaborate with the PPI Manager on governance and goal-setting to ensure project scalability and success. Contribute to key PPI projects using digital tools like DPloy and Rever. Facilitate the integration of PPI culture across various SG&A functions, helping leaders implement and sustain process improvements. Support process analysis, value stream mapping, and data analysis for new projects.
Crafted data visualizations to transform complex research findings into clear, compelling insights, helping to increase stakeholder comprehension through visually engaging presentations. Designed impactful infographics that presented research data and project outcomes, contributing to greater engagement in post-presentation surveys. Produced engaging publicity materials—including posters and book covers—to support the centerʼs outreach initiatives, helping to increase visibility and attendance at events.
Facilitated cross-functional collaboration among design, operations, and guest services teams, helping to enhance the overall guest experience with a cohesive and user-centered approach. Developed user-centered solutions by conducting research, journey mapping, and iterative prototyping, addressing key pain points for both guests and staff. Developed engaging publicity materials—including posters, packaging, and other branded assets—while in the marketing and communications department to support guest engagement and strengthen the hotel’s brand presence.