Sydney, New South Wales, Australia
- Experienced strategic leader with extensive experience delivering complex policy, program and governance outcomes across multiple NSW Government departments, including Ministerial and Premier’s priority portfolios. - Demonstrated expertise in leading high-risk and high-profile initiatives, advising senior executives, establishing and transforming frameworks, and building high-performing teams. - Strong commitment to social equity and wellbeing through extensive experience transforming policies into practice.
- Strategic leadership of a divisional portfolio of major policy priorities aligned to the NSW Plan for Public Education. - Established and led the Project Management Office for overarching strategic planning, policy development and project management, significantly improving strategic planning and delivery discipline. - Led the development and implementation of policy and program change management across 50+ priorities. - Developed new processes and improvements to flexibly streamline policy delivery, project management, accountability and reporting requirements. - Managed complex stakeholder relationships to ensure delivery of short and long term outcomes, business and functional reforms, continuous improvement and strategic planning. - Built, led and mentored a newly established team to embed culture of accountability, collaboration and continuous improvement.
- Formed the Childcare Fund Board, led development of the Childcare and Economic Opportunity Fund Regulation 2023 and developed the Memorandum of Understanding to support collaboration between the Department, Treasury and Board. - Managed and led development of $5 billon of priority policy projects and regulatory policy under Childcare and Economic Opportunity Fund Act 2022 to improve children’s outcomes and women’s economic security. - Negotiated and partnered with complex Commonwealth and inter-government stakeholders to deliver funding priority policies to match ministerial expectations and enact policy deliverables. - Built a new team and managed diverse employees to actively create a collaborative culture and ensure team is connected to the overarching goals of the Early Childhood Education sector.
- Led the Teacher Supply Strategy 2021-2031 to develop 5 new and innovative scholarships to improve teacher supply and ensure that all children have access to quality education. - Developed new and innovative retraining scholarships to address teacher supply challenges in high-demand areas. - Managed, mentored and led multiple project teams and successfully managed team performance and development through building an open and supportive culture. - Actively developed working groups with teachers, principals, schools and specialist advisors to ensure programs accurately met teachers’ needs. - Coordinated project teams and working groups, developed project schedules, drafted project plans and options papers, coordinated expert advice, prepared briefs, presentations, reports and strategic advice.
- Acted above role to lead project team to deliver policy change worth $157.8 million to 5 Government Agencies and 200+ suppliers to comply with Australia’s Free Trade Agreements with the World Trade Organisation – awarded NSW Telco Authority STAR Award for project achievements. - Researched, analysed and implemented 14 recommendations to improve commercial effectiveness for telecommunications equipment, infrastructure and services procurement schemes. - Led project to align telecommunications processes to the NSW Procurement Policy Framework by analysing data from 135+ sites - Led project to streamline whole-of-Department telecommunications processes and construction accreditation program by collaborating across 5 teams, analysing data, drafting reports and delivering procedure guides. - Supported commercial procurement and project management by drafting tender documents, statement of works, evaluation plans, project plans, briefs and reports.
- Managed environmental reform initiatives by redeveloping biodiversity policies to reduce Australia’s risk to bushfire impacts and offset environmental impacts. - Led issue papers and research reports by analysing qualitative and quantitative data from 30+ environmental assessors to support the redevelopment of the Biodiversity Offsets Scheme (BOS), which aims to minimise impacts to biodiversity from land development. - Developed a consistent framework for whole-of-division environmental policy implementation through aligning with the United Nations (UN) Sustainable Development Goals. - Supported the Bushfire Recovery Taskforce by developing policy advice to manage competing perspectives, such as accredited environmental assessors, lobby groups, developers and farmers, under tight timeframes. - Developed of Question Time briefs, meeting notes, and reports for the Executive, Secretary, Minister and stakeholders under tight deadlines.
- Led improvements in business systems to improve Ministerial responsiveness to everyday citizens. - Analysed quantitative and qualitative data and developed reports for the Department's Secretary on whole-of-department reporting for 30+ divisions. - Led change management projects, facilitated training webinars and drafted process guides to 40+ employees to support the efficient delivery of ministerial correspondence. - Led the production of a suite of 12 innovative digital resources, such as videos and interactive user guides, to support change management and better delivery of ministerial briefing notes, reports, correspondence. - Facilitated training sessions to 60+ employees by tailoring my communications to address diverse stakeholder concerns and enhance ministerial correspondence by improving quality and efficiency.
- Managed urgent and high priority advice and correspondence for the NSW Minister for Better Regulation and Innovation on Fair Trading issues to safeguard consumer rights. - Facilitated a cooperative and professional liaison between the NSW Minister for Better Regulation and Innovation and the Department of Customer Service, by coordinating 50+ urgent correspondences per day. - Facilitated a cooperative relationship between the Department and the Minister by coordinating policy analysis and project management for the Minister and the 5 ministerial advisers. - Organised urgent media responses for high-profile public issues by liaising with media advisors and press journalists. - Managed events and provided administrative assistance to coordinate complex policy issues across 3 Departments.
- Led Premier's Priority project to improve customer satisfaction with public services and improve engagement with public policy. - Led research project on international customer experience initiatives by analysing 20+ quantitative and qualitative case studies to deliver the NSW Government Premier's Priority to improve customer satisfaction with public services. - Pushed forward 10 recommendations for department executives on improving customer satisfaction as part of the Customer and Digital Services Council. - Led change management project on technological improvements by liaising across 3 divisions to improve the efficiency and performance of the team. - Event management and facilitated discussions with 900+ public services across the whole of government at Customer Expectation Community of Practice events.
- Taught 20+ English as a second language (ESL) students on developing language skills and adapting their communication skills to an Australian audience and culture. - Multi-lingually taught students in different 5 languages (Cantonese, Mandarin, French, Japanese and English) on developing public speaking presentations, English comprehension, critical thinking, essay writing and presentation skills. - Developed 3 training frameworks tailored to different learning styles to improve teaching quality and performance of students. - Awarded the Zdenek Pioro Memorial Award for an Outstanding Candidate with English as a Second Language. - Qualified with a Certificate of Communication (Australian Speech Communication Association) with high distinction.