Gabriela Latapi

Customer Success Manager at Oracle

Mexico City Metropolitan Area

About

Experience

  • Oracle (5 yrs 10 mos)
    • Customer Success Manager
      Jun 2023 - Present · 3 yrs 2 mos

    • Staff Consultant
      Sep 2022 - Jun 2023 · 10 mos

    • Associate Consultant
      Oct 2020 - Sep 2022 · 2 yrs

  • Accounting Analyst at Labodigital
    Jan 2020 - Apr 2020 · 4 mos

    • Registered SAP accounts • Assisted in generating monthly financial statements • Created expense reports (purchasing and per diem)

  • Instituto Tecnológico Autónomo de México ()
    • Special Billing and Accounts Receivable for Courses and Certificate Programs
      Jul 2016 - Jul 2017 · 1 yr 1 mo

      • Reviewed and negotiated contracts with companies and government agencies • Provided orientation to businesses for their employee's continuing education • Managed Courses' special billing • Reduced accounts receivable and monitored B2B accounts

    • Marketing and Sales Assistant for Specialized Course and Certificate Programs
      Jul 2014 - Jul 2016 · 2 yrs 1 mo

      • Managed customer service inquiries for up to 3,000 students every year • Facilitated the enrollment process and provided orientation for Courses • Generated monthly reports for department directors • Led a team of 2 interns, who provided general area support for department • Utilized Customer Relationship Management (CRM)