Los Angeles, California, United States
I’m an operations and store leader with over a decade of experience driving performance in retail and e-commerce environments. At Amazon Fresh, I lead one of the highest-performing sites on the West Coast, overseeing six salaried leaders and 150+ associates. I specialize in optimizing fulfillment operations, improving efficiency, and developing people who deliver results. My teams have achieved 45% year-over-year e-commerce growth, best-in-region throughput, and top safety and engagement scores. I’m passionate about leadership that blends data, strategy, and culture to create operations that scale and teams that thrive.
• Direct operations for a $10M+ quarterly revenue grocery fulfillment center, overseeing 6 salaried leaders and 180+ associates operations. • Achieved region-leading fulfillment throughput (75K+ weekly units) and +45% YoY online sales growth, averaging $1.7M per month. • Reduced same-day out-of-stock rates to under 10% and increased product availability accuracy to 96%. • Improved hourly fulfillment efficiency by 9% through workflow redesign and labor realignment. • Built and mentored a leadership team focused on safety, accountability, and performance consistency, reducing turnover and elevating engagement. • Sustained top safety and compliance performance through proactive audits and team ownership programs.
• Managed 150+ associates across key grocery departments Outbound/e-Commerce, Center Store, and Front End, ensuring daily execution of store operations and performance goals. • Implemented a delivery tracking system improving shipment accuracy and audit performance by 12%. • Led food safety and quality control initiatives, sustaining 100% compliance through audit cycles. • Improved inventory flow and labor balance, driving efficiency gains and higher sales conversion. • Delivered consistent sales growth through strategic merchandising and process standardization.
• Oversaw day-to-day operations for an $18M annual volume flagship location, leading 85 associates across sales, stock, and visual merchandising teams. • Trained, coached, and promoted multiple team-leads, strengthening bench readiness and reducing turnover through engagement-based leadership. • Drove year-over-year sales growth exceeding targets by 10%, consistently outperforming regional benchmarks in conversion and average transaction size. • Partnered with district and regional managers to execute new product launches and merchandising resets, improving seasonal sell-through rates and visual compliance.
- Completed documentation for product and service sales. - Generated monthly and annual sales reports. - Collaborated with a team of designers to offer improvements and direction on others' projects. - Maintained productive relationships with existing customers through exceptional follow-up after sales. - Analyzed performance of all marketing programs to identify the best opportunities for optimization.