Voluntari, Ilfov, Romania
Led and coordinated a team of 12 across several departments to meet sales targets and deliver high standards of customer service. The department continuously reached sales targets for over 6 consecutive months, with performance peaking at 15% above target during key campaigns, while maintaining high customer satisfaction and operational standards. Maintained all visual merchandising standards, ensuring fixtures and displays were aligned with brand guidelines, following planograms and taking insights from Brand Ambassadors when present. Participating in the Apple Excellence program since 2021, promoting innovation and customer-focused values. Delivered in-depth product and service training across multiple tech brands presented in-store, with a strong focus on Apple, enhancing team knowledge and sales capability. I played an active role in building the team, helping to identify and bring in capable, motivated people. I influenced the hiring process by focusing on integrity, collaboration, and long-term potential, which contributed to a strong, results-driven team culture. Applied strong leadership and organizational skills to engage, motivate, and drive performance across cross-functional teams. Monitoring competitors and market trends to improve store performance.
Selling company products and services, ensuring a positive customer experience. Explaining product features and how they work in a clear and helpful way. Understanding customer needs and offering suitable product recommendations. Reaching monthly sales targets consistently. Assisting customers in a polite, prompt, and professional manner.
Delivered orders to customers, ensuring timely and safe delivery. Assisted with stock supply and received goods from suppliers. Took customer orders and communicated with suppliers for smooth coordination. Developed skills in planning, communication, and attention to detail.