Copenhagen, Capital Region of Denmark, Denmark
Professional degree in International Commerce and Finance from Universidad del Rosario, Bogotá, Colombia. With experience in sales, lead generation, project management, international trade logistics, administrative work, and customer service/support/success. Interested in roles that have customer experience and relationships. Soft skills: Outside the box thinker, outgoing, team player, outstanding social skills, can-do attitude, fast learner, solidarity, service, responsibility, sense of duty, independent, loyalty, lead generator, team builder, energetic and funny.
Tools and apps used: - Zoom - Salesforce - Gong - Vitally - Pandadoc Role evolved to the management of high tier accounts with the focus on retention of customers and assisting their renewal processes. In charge of creating strategic plans that optimise the value of the platform for the customer's account. - Managing 15+ meetings per week, a book of business of +140 accounts and driving customers to have a Health Score above 85%, which is a metric that evaluates the usage of Apollo.
Tools and apps used: - Zoom - Salesforce - Gong - Vitally Role transitioned to the management of high tier accounts with the focus of onboarding customers and provide them with guidance on the use of the platform. - Managing 15+ meetings per week with an average onboarding score over 90%.
Tools and apps used: - Zendesk - Drift - Zoom - Canny - Asana Role focused on providing support on live calls through zoom and helping with onboarding strategies. Maintained CSAT score on chat and email above 95%.
Coordinator of schedules and events for High School. This involves managing agendas for administrative staff, counselors, and all absentee teachers. Also, managing the events held by counselors, such as university visits and managing the schedules for the photoshoots of the yearbook.
Plastitec S.A is a Colombian company that produces pharmaceutical IV solution bags for a world wide clientele. Main responsibilities included being in charge of handling sales for exports and purchasing for import operations. Dealt with clients on a daily basis. Conducted investigation and was responsible for generating new leads that generated revenue streams for the company through the management of new projects and clients. Was part of the supply chain process by being in charge of managing the inventory of the company while administering purchasing procedures for raw materials and supplies. Foresaw the whole sales cycle, from generating the lead to the final delivery of the product. Throughout the process I was in charge of updating client on status of product and managing any special request or complication.
Contracting job in charge of developing market studies and research for 6-8 USA companies that wanted to invest in Colombia. Part of the team that coordinated trade missions; the event meant to link up CEOs with the leading channels of distribution in the Colombian market.
In charge of teaching english to 20-40 students a week.