Regensburg, Bavaria, Germany
I have always been drawn to the space where people, technology, and learning come together. What motivates me most is helping others make sense of complex topics and turning knowledge into something practical, useful, and empowering. Whether it is technical training, service quality, operational improvement, or digital tools, I enjoy building structures that help people grow, work with confidence, and create better results together. My career has taken me across learning, customer education, after sales, technical service, and leadership in international environments. That path has given me a broad perspective and a real appreciation for the people behind every process, challenge, and improvement effort. Today, I work in energy storage and management technologies, where I connect field needs, product knowledge, service quality, and capability building. I care about making complex technical environments more effective, more understandable, and better prepared for the future. I am especially interested in how AI and digital tools can support real people in real work. For me, innovation is not about hype. It is about creating clarity, improving everyday work, and helping teams adapt, solve problems, and grow in meaningful ways. I value trust, ownership, adaptability, and honest collaboration. I believe the best results come when people feel supported, challenged, and connected to a shared purpose. I enjoy connecting with people who care about technical learning, service excellence, energy storage, AI adoption, and building better ways of working.
As Team Lead for Customer Education, I directed a high-performing team specializing in Technical Documentation, E-learning & Certification (NavVis Academy), Knowledge Base Management, and UX/UI Design. By crafting exceptional educational experiences for top enterprise clients, an extensive global reseller network, and laser scanning experts, we set new benchmarks in customer enablement—empowering leading technology companies and driving industry-wide standards of excellence.
As a strategic leader, I built and nurtured key customer relationships across the EMEA region, serving as a vital liaison between business partners and Crown’s internal departments. My efforts significantly expanded our service offerings and accelerated growth within Crown’s spare parts business. By delivering targeted technical training and actively engaging dealers in service and sales campaigns, I drove sustainable growth, elevated customer satisfaction, and enhanced Crown’s competitive position in the marketplace.