Madrid, Community of Madrid, Spain
Results-driven retail operations manager with a track record of outperforming benchmarks across multi-site and flagship store environments — including ranking #1 globally out of ~2,300 Uniqlo stores. Proven in full-cycle team leadership, new store launches, and data-driven performance management using Power BI and SAP. Bilingual (English/Spanish), dual EU/Canadian work permit, with a background as a Canadian Olympic field hockey athlete. 2016 and 2020 Olympian with the Canadian National Field Hockey Team. BBA in Finance and Marketing at the Beedie School of Business. (Vancouver, Canada) Master's in Management (Marketing/Sales) at IE Business School. (Madrid, Spain)
-Lead the operational and strategic management of 6 retail stores, overseeing a team of 90+ employees and delivering key YOY results: +10.5% sales growth, +5.4% productivity, whilst reducing operational costs by 4.2%. -Full-cycle team development, including recruitment, training, performance management, and talent retention to ensure high-performing teams. 20.5% staffing turnover rate vs. 33% company and 36% industry average. -Drove data-informed decision-making using Power BI, SAP, and Excel for performance analysis, cost control, and forecasting to support strategic planning to create and execute action plans. -Managed end-to-end openings of two new stores, leading operations, procurement, recruitment, logistics, and supply chain coordination to ensure timely and successful launches. -Directed the implementation and alignment of operational processes, supporting the organization’s shift to a standardize processes.
-Responsible for the Men’s category of clothing. Tasks include forecasting sales and inventory requirements, creating/implementing initiatives to increase sales, and coordinating with cross functional teams to implement company-wide strategies and campaigns. -Achieved number one selling store globally (out of approximately 2,300 stores worldwide) during week one of 2024, and regularly in top 15 globally throughout the year. -Management of over 60 staff members including carrying out store tasks, scheduling for optimization of required man-hours based on sales, and implementation of corporate and store-specific strategies. -Ensuring store KPI's are met by devising operational plans and ensuring they are executed to surpass expectations. KPI's include sales, out-of-stock management, and inventory control ratio. -Developed and executed a training plan to standardize efficiency of new starter onboarding (plan was utilized by various stores across Europe). -Responsible for the career development of 15 staff members, ranging from newly hired staff to Assistant Managers. -Involved in monthly business review meetings with Area Manager and Spain COO to analyze performance and devise strategies for ensuing months.
Management Graduate Program: -Accelerated learning program where candidates are developed into managers and business leaders. -Top to bottom rotational approach to the retail industry where members begin as sales associates and learn all aspects of store operations including: Operations, Finance, HR, and Customer Service. -One of 17 applicants selected out of over 16,000 applicants in the EU region.
Ex-member on the Canadian Men's National Field Hockey Team. The National Team highlights the need for commitment, team work, and ambition to continuously strive for success. Major Tournaments: -Olympic Games: 2020 (Tokyo, Japan) -Olympic Games: 2016 (Rio de Janeiro, Brazil) -Field Hockey World Cup: 2018 (Bhubaneswar, India) -PanAmerican Games: 2015 (Toronto, Canada) -Commonwealth Games: 2014 (Glasgow, Scotland) -Junior World Cup: 2013 (New Delhi, India)
Full-time athlete for Club de Campo Villa de Madrid in the Spanish Division de Honor while studying my Masters in Management at IE Business School.
Played for Mannheimer Hockeyclub in the German Field Hockey Bundesliga. Finished the first half of the season in second position. Left half way through the season to begin studying my Masters in Madrid.