Bentonville, Arkansas, United States
Currently a Network Engineer at Walmart, supporting enterprise network infrastructure at the Home Office. Studying for CCNA certification to deepen my networking foundation. Previously worked in network help desk at Wachter, supporting field technicians with switch validation, connectivity troubleshooting, and deployment coordination. Before that, I maintained 98% customer satisfaction as a Customer Support Engineer at Intercom, troubleshooting APIs, SDKs, and integrations. I also taught computer science using Harvard's CS50x curriculum. I'm passionate about learning new technologies and helping others grow. Looking to build a long-term career in enterprise networking.
Contract position through Apex Systems supporting Walmart's enterprise network infrastructure.
• Support 20+ field technicians daily with network troubleshooting via phone, chat, and email • Validate switch configurations and push network configs using Mist • Troubleshoot connectivity issues, perform cable bouncing, and allocate ports for APs, switches, and cameras • Monitor device status through logs to ensure equipment stays online • Developed automation scripts for bulk operations including email notifications, release codes, and logging tasks • Collaborate with project teams to resolve on-site deployment challenges
• Coordinated fiber installation projects for Walmart Special Projects Team, including the Starlink pilot program • Managed daily operations, scheduled technicians, and resolved on-site challenges • Maintained project documentation and provided status updates to ensure on-time, on-budget delivery
• Taught Programming 1 and 2 courses using Harvard's CS50x curriculum, covering C, HTML, CSS, SQL, and Python • Introduced 30+ middle school students to web design fundamentals through Code.org, focusing on HTML and CSS • Designed hands-on coding exercises and problem-solving activities to enhance student engagement and critical thinking • Provided one-on-one mentoring to approximately 80 students on various programming projects
• Maintained 98% CSAT by providing technical support for APIs, SDKs, and 50+ integrations • Debugged iOS, Android, and JavaScript SDK issues for customers • Developed technical training materials for support agents and mentored team members to improve troubleshooting skills • Analyzed activity logs (Graylogs) to troubleshoot broken API code; filed and reviewed bug reports on GitHub • Created Kudos Slack channel to help managers track employee success and boost team engagement • Maintained developer documentation and optimized internal troubleshooting processes • Met and exceeded KPIs for CSAT, first response time, and resolution time