Kreuzlingen, Thurgau, Switzerland
As a CRM Platform Engineer at Zurich Insurance Company Ltd, the leading financial advisor and employer in Switzerland, I have been developing and maintaining effective CRM solutions that meet the needs and expectations of our customers and stakeholders since July 2019. I have multiple Microsoft certifications, including MCITP: Database Administrator 2008 and MCTS: SQL Server 2008, Implementation and Maintenance, and Microsoft Dynamics CRM 2011 Customization and Configuration. I have a diverse and rich ICT background, spanning over 30 years and various industries and domains. I have gained valuable insights and skills in ERP development, copy protection hardware and software, ICT support infrastructure, and IT systems and databases. I have also led and managed teams of developers, consultants, and ICT professionals, overseeing their performance, budget, and projects. I am passionate about ICT and always eager to learn new things and improve my competencies. I enjoy working with others and contributing to the success of the organization.
• Member of management-level delivery structures across Customer & Delivery and Data Management, Analytics and Shared Services. • Owned Azure CRM platform management, operations, continuous improvement and data-deletion architecture. • Strong contribution to privacy, platform governance and enterprise Microsoft delivery.
► Develop effective marketing strategies to increase the company’s customer database. ► Direct, monitor and inspect all operations. ► Utilize MS Server 2016, MS SQL Server 2016, and Hyper-V. ► Direct and supervise logistics, production and business development activities for the company. ► Assist in budget creation and tracking of expenditures. ► Manage a team of full time employees.
► Formulated and implemented sales initiatives and effective marketing strategies to enhance organization effectiveness. ► Designed and implemented processes to enhance sales productivity through CRM tools. ► Negotiated and drafted contractual agreement with customers.
► Introduced Solution Architect MS Dynamics NAV 2016 / NAV2017. ► Channeled data migration from old ERP System. ► Routed Interface to BMD with proficiency in MS SQL 2014. ► Monitored Cash Register Extension for MS Dynamics NAV limited user. ► Guided Interface to Delivery Services. ► Tailored clients’ role based on workflows. ► Automated posting of OCR document