Fırat Tuna

IT Project Manager B2C | 2x Salesforce Certified

Istanbul, Istanbul, Türkiye

About

IT Project Leader with proven problem solving and analytic skills. Continuously asking the question “How can I help?” for contributing to a customer centric working environment; and trying to add value to accelerate the digital transformation. A “quick learner” that has a high passion to achieve even under chaotic and complex circumstances. Focused to develop and coach the organization in Agile Methodology. Empowering the organization for development with doing his best for “know-how” transition.

Experience

  • Philip Morris International (14 yrs 1 mo)
    • IT Project Manager B2C
      Oct 2023 - Present · 2 yrs 9 mos

    • IT Project Leader - Consumer Platforms
      Jun 2022 - Oct 2023 · 1 yr 5 mos

      • Leading teams for development of B2C digital solutions, being in collaboration with several stakeholders as market IT, global teams, business and 3rd parties. • Being a promoter of Agile Methodology, is responsible for know-how transition in every new onboarding. Additionally, gave support in their first weeks to newcomers in their Scrum Master roles. • Implemented agile methodology and Jira usage, supporting team members for effective usage and coaching them to increase their know-how on Agile Methodology. • Digital Transformation Leader in Market IT, and contributing to Global IT transformation projects as a team member • Giving support and consulting IT Director in various tasks, acting as a first line support for every request. Nominated by the IT Director to contribute to Global Transformation Projects and to participate at “Developing Emerging Leaders” online program at INSEAD. • Understanding the consumer journey framework and differentiate consumer experience via B2C digital solutions and interface the other global/local Ecosystem. • Excellent communication and collaboration skills, with always helping to create a positive working environment. • Actively participating for the weekly meeting of IT Leadership Team where the IT Director & Senior Managers are involved, strong contribution on setting-up action plans. • Volunteering to Inclusion & Diversity groups with being a member of the “Women’s Inspiration Network” within the company. Involving online webcast with around 200 people with the Operations Director. • Participating in bi-weekly strategy meetings with the Country Managers and Senior Managers to give high-level update on projects.

    • Project Leader IT / Scrum Master – Commercial Platforms
      Oct 2021 - May 2022 · 8 mos

      • Lead multiple scrum teams, ensuring all scrum events takes place; with coaching team members, causing removal of impediments for Scrum Team’s effectiveness. • Took extra responsibility at PO’s leave beyond my Scrum Master role. Received “Leadership and Impact for Customer First” award for high ownership and being a key person in the project. Completed over 8000 tasks in Jira, with sharing best practices to different clusters. • Received “AWS Cloud Practitioner” certificate and prepared AWS Best Practices sessions to share the know-how with Senior Digital Managers and the global transformation teams. • Being one of the SAFe Agilist’s certificate owner, involved in the core team setting action plans and goal to adapt SAFe in the organization. • Being a promoter of Agile Methodology, is responsible for know-how transition in every new onboarding. Additionally, gave support in their first weeks to newcomers in their Scrum Master roles. • Being the Digital Transformation Leader in Market IT, created a team and implemented FFWD methodology to understand the internal customer needs to increase contribution and involvement to transformation. • Linked with Global IT VP Digital & Transformation, to give brief about action in Market, where she attended Market Transformation meetings to enhance the transformation mindset of the organization.

  • Marketing and Sales Representative at Erdemir
    May 2011 - May 2012 · 1 yr 1 mo

    • Worked in Automotive Sector, customers were Mercedes, BMC and Karsan. • Finalized cost analysis and set up offers for customers. • Prepared sales action plans, finalized with arranging contracts • Created stock control report and delivery analysis. • Made customer visits, to maintain strong customer satisfaction • Followed up and gave consultancy to project of the customers and gave technical support

  • Purchasing Specialist at Assan Aluminyum
    Oct 2009 - May 2011 · 1 yr 8 mos

    • Responsible for purchasing technical materials. • Coordinated market research for alternative suppliers • Evaluated quotations and prepared bid evaluation reports • Management of suppliers & contract management • Followed up the approval of the materials