Furkan Alkan

Software QA Engineer | ISTQB® Certified

Istanbul, Türkiye

About

Passionate about delivering exceptional customer-focused solutions and driving innovation. I focus on identifying and preventing misuse, policy violations, and abusive behavior to maintain a fair and secure platform. Through data analysis and proactive enforcement, I help safeguard the experience, ensuring trust and integrity for all customers.

Experience

  • Concession Abuse Prevention Specialist at Amazon
    Mar 2025 - Present · 1 yr 5 mos

    I strive to protect the platform by identifying and preventing misuse, policy violations, and abusive behavior. I analyze customer interactions, investigate suspicious patterns, and enforce fair usage policies to ensure a secure and trustworthy experience for all users.

  • Réceptionniste at Club Med
    May 2023 - Oct 2023 · 6 mos

    I provided reception and customer service, working as a receptionist at Club Med. My role involved delivering an exceptional experience to our clients from the moment they arrived, ensuring a warm and professional welcome. I assisted with check-in and check-out and also managed their accounts.

  • IGV at AIESEC
    Jan 2022 - Dec 2022 · 1 yr

    As an OGV member at AIESEC, I contributed to the promotion and facilitation of international volunteer programs for young people. My role was to guide and support participants throughout their volunteering experience abroad.