Skopje, Skopje Statistical Region, North Macedonia
Experienced operations and customer service professional with a diverse background in administration, team leadership, logistics coordination, oce management, and business ownership. Skilled at managing multiple priorities, improving processes, and maintaining strong relationships with customers and stakeholders. A proactive problem-solver with strong organizational abilities, leadership experience, and a track record of delivering ecient and customerfocused solutions.
Coordinated UK domestic, UK–Europe, Europe-UK and European transport operations. Managed customer queries and provided operational support. Planned vehicle movements and monitored deliveries. Processed invoices and maintained operational records. Liaised with customers, drivers, suppliers, and internal departments.
Established and managed small restaurant, overseeing daily operations, sta� management, and customer satisfaction. Developed marketing strategies to attract and retain customers. Ensured compliance with health and safety regulations.
Coordinated daily o�ce operations, including scheduling, communications, and administrative support. Assisted in event planning and organization, ensuring smooth execution. Managed o�ce supplies and equipment, maintaining well-organized workspace.
Managed o�ce inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending. Maintained personnel records and updated internal databases to support document management. Established organized �ling system that streamlined document retrieval and reduced misplaced �les. Led team of 50 customer service sta�, providing training, guidance, and performance evaluations. Supervised administrative support sta� members, o�ering guidance, feedback, and mentorship that contributed to their professional growth and development.
Provided excellent customer service, addressing inquiries and resolving issues promptly. Assisted in training new sta� members, fostering a collaborative team environment. Contributed to achieving departmental goals by meeting and exceeding performance targets.