Dubai, United Arab Emirates
Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed. Maintain a professional and high quality service oriented environment at all times. Act as manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise. Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate. Undertake full responsibility for Scheduling and Payroll of the department. Undertake full responsibility for managing operating expenses and purchasing for the department Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front Office and work as part of the Yield Management team to try and maximize revenue for the hotel. Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication. Coordinate daily activities with hotel management team on a daily basis. Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing Standards of Excellence and promoting a strong team atmosphere and culture. Be aware and able to enforce all fire-life-safety procedures. Remain current in all updates with regards to new procedures and training. Ensure staff is fully trained in emergency procedures. This position is a member of the hotel’s emergency response team.
Define the company’s mission, vision, and long-term strategy Identify new tourism trends (eco-tourism, luxury travel, digital bookings, experiential travel) Expand into new markets (domestic, international, niche segments) Build strategic partnerships with airlines, hotels, transport operators, and government tourism boards Ensure competitiveness in pricing, service quality, and innovation. Setting company vision & annual targets Approving budgets Defining sales targets Creating growth strategy Building key partnerships Monitoring performance (weekly/monthly) Crisis decision-making Final approval on major investments
Responsible for giving strategic guidance and direction to the board to ensure that the Company achieves its financial vision, mission and long term goals. Give strategic advice and report results and findings to chairman and board members. Keep all relevant stakeholders informed of developments online with company’s objectives. Manage resources, including the attracting, hiring and retention of personnel. Ensure employees move in the same strategic direction to achieve its mission. Create and report on business plans, monitoring its efficacy and progress. Remain close to all stakeholders including the chairman and board members, staff, clients, key-decision makers and external service suppliers. Research and implement new initiatives to drive revenue, lower operating costs while maintain quality products that are competitive, all while delivery excellent customer support. Continuous monitoring of the annual budget and ensure that revenue/sales targets are met. Manage and report on the effective implementation of a marketing strategy to maintain market relevance and promote products and services to increase sales. Manage key personnel, clients and service providers. Maintain the quality of products, services, customer support and level of service inline with service level agreements and other retention strategies. Promote the wellness of staff and implementing policies inline with labour legislation and health and safety guidelines to create a diverse and positive working environment. Preparation of annual reports and attending/presenting at board meetings. A proven track record of successfully managing a company. Experience in the management senior staff, employees and available resources. A high level of business awareness and acumen. Understanding the intricacies of financial management . Excellent Leadership, communication and organisational skills. Excellent analytical and problem-solving skills. Strong crisis management and conflict mediation skills
Reliable Dreams Tourism L.L.C. is a professionally managed and officially licensed full destination management company operating all over U.A.E. At Reliable Dreams Tourism, we understand your need for quality and trust when it comes to providing memorable holiday experiences, that is why when you choose us, you can we understand your need for quality and trust when it comes to providing memorable holiday experienced, multi-lingual professionals with their in-depth knowledge and meticulous planning will ensure that your holiday experience will be one that you cherish forever. As a tour operator in Dubai, we offer hotel booking in Dubai and all over gulf, special group program, Desert Safari Dubai tour, various tours in the UAE, Special cultural groups, study program, Dhow cruising, fishing, yachting, holiday tour packages, coach rental, visa arrangement for UAE and VIP services.