Elk Grove Village, Illinois, United States
Passionate HVAC professional with extensive experience in VRF, mini-split, and central heat pump systems across residential and commercial applications. Specialized in technical support, system applications, troubleshooting, product training, and factory collaboration within the HVAC industry. Experienced in working closely with engineers, manufacturers, distributors, and contractors to develop practical solutions, improve product performance, and optimize technical documentation including installation manuals, service guides, and application materials. Strong ability to bridge the gap between engineering, field service, and customer needs. Skilled in diagnosing complex technical issues, supporting product development initiatives, and delivering technical training to dealers and HVAC professionals. Dedicated to continuous improvement, customer satisfaction, and advancing high-efficiency HVAC technologies. Bilingual in English and Chinese, with strong technical communication and engineering language capabilities that support effective factory coordination, international collaboration, and cross-cultural business operations.
Experienced HVAC Technical Advisor specializing in VRF, mini-split, and central heat pump systems for residential and commercial applications. Skilled in system design support, technical troubleshooting, product applications, warranty analysis, and contractor training. Collaborate closely with distributors, contractors, engineers, and internal teams to provide effective HVAC solutions and technical guidance. Work directly with manufacturing factories and product engineering teams to support product development, optimize product design, and improve technical documentation, installation manuals, service literature, and application guides. Participate in product feedback reviews, field issue analysis, and continuous improvement initiatives to enhance product reliability, serviceability, and user experience. Strong background in diagnosing complex field issues, optimizing system performance, and supporting customer success initiatives. Experienced in conducting technical presentations, training sessions, and application reviews for HVAC professionals. Bilingual professional with proficient English communication skills and native Chinese language fluency, offering a strong advantage in engineering collaboration, technical translation, factory coordination, and cross-cultural business communication within global HVAC operations.
TOSOT is a high-end air conditioner sub-brand developed by Gree Electric Appliances, a world-famous home appliances enterprise. Supported by Gree’s powerful R&D strength and innovative industrial spirit, Tosot has a complete industry chain of single zone and multi zone heat pump system. As part of the GREE enterprise, TOSOT enjoys great support and resources on developing high quality HVAC products. Relying on technology innovation, TOSOT endeavors to improve quality and service, providing a better living solution and user experience. Wells Plumbing & Heating Supplies is a leading importer and distributor of a broad line of plumbing and heating products used principally in home improvement, remodeling, and repair as well as residential and commercial construction.
Researched and designed hotel appliances Identified and troubleshooted production issues Documented and executed updates to manufacturing process
• Participated in Kaizen Events and experienced lean principles • Conducted problem-solving techniques to target root causes to difficulties and made recommendations to maintenance crew • Worked with press room crews to create and update changeover procedures • Designed and modified part handling devices to eliminate waste and improve efficiency • Gained hands-on experience with machining, grinding, and press brake forming • Attained better understanding of manufacturing procedures of progressive stamping