Washington DC-Baltimore Area
Cybersecurity Analyst with 10+ years of experience in cybersecurity, information systems support, and physical/facility security. Skilled in monitoring and analyzing threats, managing access controls, and supporting IT infrastructure. Strong communicator and adaptable team player with proven ability to identify and resolve security risks in high-stakes environments.
• Monitor, analyze, and report security events using cyber defense tools. • Maintain cybersecurity policies, access management, and compliance audits. • Identify risks, recommend mitigations, and align processes with cybersecurity standards.
Perform all duties of an Alarm Monitor. Maintain daily duty log. Conduct and record various checks and verifications. Report suspicious activities and persons. Operate Intrusion Detection system, fire alarm system, radio transmitter and receiver, and telephones: Receives incoming fire calls by telephone or through alarm system. Questions caller observes alarm register. Determines the type and number of units to respond to alarms and/or emergencies. Relays messages from emergency scene, such as requests for additional help and medical assistance. Records date, time, type of call and destination of messages received or transmitted. Maintains activity, code, and locator files.
Providing expert installation, maintenance, and troubleshooting support for information systems, applications, and associated peripheral hardware. • Ensures IT tickets are promptly addressed and resolved to meet established service level agreements and minimize downtime. • Provides comprehensive troubleshooting and support, specializing in the installation, configuration, and upgrading of computer hardware and software systems. • Participates in special projects as required, coordinating the development of deliverables and products to achieve project objectives efficiently. • Provides essential onsite support for technical and organizational groups, offering hands-on assistance and ensuring seamless operations for remote teams. • Proficient in providing comprehensive support for Windows and Mac desktops, laptops, and a variety of mobile devices including iOS and Android platforms. Skilled in troubleshooting and resolving issues related to applications across these platforms, ensuring seamless functionality and user satisfaction. • Experienced in electronic ticketing systems, excelling in meticulous attention to detail while delivering direct customer service to ensure efficient issue resolution and optimal user satisfaction. • Managed administrative access for system rebuilds and user profile creation/reset, ensuring rigorous adherence to security protocols and effective user access management. • Actively pursuing ongoing professional development opportunities to deepen expertise and adapt to evolving industry trends.
Patrolled the Ronald Reagan Building and surrounding grounds daily to prevent theft or damage to property, tools, supplies equipment and other personal or real property. Pursued and detained persons fleeing an incident or attempting to resist detainment; subdued individuals causing disturbances. Observed and monitored conditions, objects or persons that may require police action and responds with the appropriate established procedure. Monitored and authorized entrance and departure of visitors, employees and other persons to guard against theft and maintain security of premises. Answered telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Conduct security audits to identify potential threats related to staff safety, physical safety, or asset protection. Managed electronic or paper filing systems, updating paperwork, recording information, or maintaining documents, including attendance records, correspondence, or other material.
Monitored points of access to building or property and allowed entry to individuals with the correct identification or authorization. In some situations, such as public events or crowded areas, they walk among visitors to promote order and provide a visible presence that deters safety issues. Observe and report suspicious activities and persons. I had to provide personal protection to individuals by escorting them to specified locations. Wrote detailed narrative reports and maintained daily activity reports (DARs). Knowledge of company's rules and regulations to prevent criminal activity before it happened. Enforced rules, regulations, policies, procedures, and respond to emergency situations requiring security assistance.