Dubai, United Arab Emirates
Hard working and eager to learn. Will not back down from a challenge. Comfortable with providing training and speaking to large groups.
Major Duties: • Lead and manage the Technology Services team across 9 Countries, ensuring the delivery of high-quality IT services and solutions. • Develop and execute strategic plans to enhance digital collaboration and improve operational efficiency on a global scale. Includes running training sessions on the use of Artificial Intelligence solutions within the organization. Recent successes: • Implemented and led training sessions globally which focused on increasing adoption of internal Gen AI solutions, which saw 4,500 participants and led to increase of technology use, which also includes MS Copilot. • Developed and led on-site workshops for specific departments and functions, aimed at investigating potential AI use cases. • Contributed to the successful revamps and new Office builds across the region, ensuring that we stay within budget.
Technology Services Manager for Middle East & North Africa, responsible for technologies and services across various countries in Middle East & North Africa. Responsibilities include: Ensuring that all technology & services are operational and up to standard in our Offices across 9 Countries. Managing of local resources on-site, with a high level of standard and customer satisfaction. IT lead for all Office moves and/or revamps across the region. Vendor Management across the region, which includes the managing of budgets and contract negotiations. Digital Collaboration Lead for EMEA, ensuring that key Digital Products are rolled out and adopted successfully. This also includes the training of associates across EMEA.
Responsible for Marketing and Retail Digital Solutions across Emerging Markets (including Africa, GCC and India). Responsibilities included: Stakeholder management across Retail & Brand, ensuring that the Digital Strategy is rolled out. Gathering, prioritizing and implementing of IT demand across Emerging Markets for Marketing & Retail. Vendor Management, including creation and management of contracts. Key achievements: Project lead for POS rollout in Egypt and Morocco, working with various teams to ensure a successful implementation. Created and implemented a cross-channel voucher solution, which worked across Own Retail, Franchise and eCom channels. Implemented Time & Attendance solution in Own Retail stores for South Africa, working closely with the local HR Team.
Business Solution Manager for adidas South Africa, responsible for Marketing & Retail solutions. Responsibilities included: Responsible for all Retail and Marketing projects & initiatives within the IT domain. Key stakeholder management, with the main stakeholders being the Retail Director and Marketing Director. Key achievements included: Part of the project team who implemented the adidas eCom solution (adidas.co.za). Tasks included Project Management, keeping Stakeholders up to date with latest status and/or risks, as well as ensuring that eCom website integrated with our platforms. Lead the successful implementation of a Global Service Desk solution in South Africa, with the call center based in Budapest. Responsibilities included drawing up a launch plan, ensuring that we kept to the milestone dates and creation of all Knowledge Base articles. Improved a manual Stock Movement process at store level, reducing timelines from 7hours to 30min.
Business Solutions Analyst @ adidas SA, catering for our Retail Environment. This includes: - day to day support for all Retail Stores, ranging from hardware to software (RBO-related) - troubleshooting of Shoppertrak systems that are implemented (if needed) - Assisting with new Store Openings (profile creation, hardware setup and config, planning of implementation / go-live) - Making sure that new store is ready for go-live (network cabling completed, tills & server ready, etc) - Planned the Win7 Upgrade Project for all stores during Sept - Oct 2013 - Responsible for providing all IT equipment for annual Sample Sale, as well as other events. - Assists with day to day & KSR support as adidas Head Office (hardware & software) ADDED (2013/2014): Was in charge of proposing new POS HW solution for adidas SA, that was accepted. Responsible for supplying all POS equipment / readiness for the Two Oceans Marathon, as well as other events (Cape Argus, Comrades, etc) Exploring current franchise solutions for partners & must ensure system readiness