Mexico City, Mexico
I make complex work easier for the people who need it! My background mixes enablement, operations, recruiting, and customer education across fast moving teams. I’ve built onboarding programs, led product trainings, coached people, and improved processes in all kinds of environments. That mix taught me how to read a team fast: how they learn, where they get stuck, and what actually helps them perform. I’m all about clarity, structure, and creating programs that make work feel lighter and more doable for everyone.
At Apollo I lead onboarding, product training, and release enablement, turning complex updates into training people understand and apply. I build the content, run the sessions, manage the LMS, and partner across teams to keep everyone sharp, aligned, and performing at a high level.
As a Training Consultant at Outreach, I helped companies get the most out of the software. I provided training sessions to teach them how to use the platform effectively, guiding them through best practices and helping improve their sales processes. I managed training projects from start to finish, ensuring everything runs smoothly and meets client needs. Additionally, I handled various administrative tasks, such as tracking progress and organizing, to keep everything on track and deliver real value to our clients.
As a Recruiting Coordinator, I was the orchestrator of a seamless hiring journey. From juggling interview schedules to maintaining organized candidate databases, I ensured the recruitment process was efficient and candidates had a positive experience. My role involved providing essential administrative support to the talent acquisition team and cultivating strong relationships with both candidates and internal stakeholders. With a keen eye for detail, I contributed to the overall success of the recruitment process, making it a smooth and collaborative.
As a Learning Specialist, my mission was to make learning enjoyable and beneficial for our team. I tailored training sessions to meet each team member's specific needs, weaving in engaging elements to keep things interesting. Creating a positive and supportive learning environment, my focus was on empowering every team member to enhance their skills and find fulfillment in their professional growth.
In addition to onboarding support, I was responsible for assessing individual learning needs, adapting coaching strategies, and fostering a positive learning environment. Collaborating with various teams to enhance training materials and continuously improving the onboarding process was also part of my role. My goal was to help new hires develop the skills and knowledge necessary for success within the company.
In my role, I consistently met and exceed performance metrics, demonstrating a strong dedication to achieving customer care goals. I leveraged my deep understanding of American Express products and services to educate customers, while maintaining a professional and empathetic approach. My commitment to continuous improvement drove my ability to adapt to evolving processes and contribute to a collaborative team environment.
As a Team Supervisor at Teleperformance, I drove results through strategic planning, performance analysis, and effective leadership. My role involved fostering a culture of accountability, continuous improvement, and customer-centricity within the team. I was dedicated to optimizing processes, implementing best practices, and ensuring seamless collaboration across departments. My commitment to excellence extended to cultivating a positive work environment, where team members are empowered to excel, and our collective efforts contribute to the overall success of the organization.
At this role I worked in efficient issue resolution, positive customer interactions, and upholding the brand's high service standards.