Belgium
- Conduct social listening, report on online reputation and coordinate insights - Responsible for conversation management across social media channels, Google reviews and the Carrefour app - Act as the main liaison between customer service and internal teams for all communications on social media - Guide and support the integrated stores in their social media and online reputation management - Develop and implement the content strategy for LinkedIn - Create content for a Facebook group - Manage internal and external communication projects - Translate press releases and perform copywriting
- Manage projects for the Dutch website including blog content, social media campaigns and competitions - Create competitive analysis - Process customer feedback - Ensure the language quality of the Dutch website - Translate and proofread content
- Help define the internal communication strategy - Set up communication plans - Draft the weekly newsletter, the internal magazine and communication supporting documents - Translate internal and external communications - Maintain the intranet and upload all content
As part of my Master's degree, I did an internship as a Communication Assistant at ADB SAFEGATE, Zaventem: - Draft articles for the newsletter and the internal magazine - Event organisation - Translating and proofreading