Parker, Colorado, United States
For over 30 years I have been a user of, buyer of, implementer, trainer and leader in Contact Center software which provides a unique perspective when it comes to technology acquisitions strategies. I also believe strongly in the Entrepeneur's Operating System or E.O.S. to run a business. EOS is a model to create a scalable, transparent and effective business created by Geno Wickman and his team. Cloud Tech Gurus brings together industry leading consulting groups with cutting edge SaaS solutions to solve contact center and customer experience buyers' challenges. We specialize in: #CCaaS #AI #WFM #WFO #AgentAssist and many other contact center and customer experience technologies. Contact me today. [email protected]
Driving the vision and mission of Cloud Tech Gurus Working with cutting edge Contact Center SaaS companies to simplify technology selection Working with Contact Center Consultants to help deliver the solutions for CX buyer challenges
The Future CX Command Center. Until recently, the technology didn’t exist to solve core challenges in complex contact center environments at scale: fragmented visibility, manual discovery, vendor lock-in, risky changes, and delayed anomaly detection. We are changing that. Coming out of stealth in July, we are opening Beta access to a breakthrough capability: visualize and manage your multi-CCaaS platforms from a single pane starting with free automated discovery. - Discover: Automated mapping of your full environment (routing, IVRs, queues, users, configurations). See everything clearly without logging into multiple admin consoles. - Manage & Alert: Proactive system health notifications catch endpoints showing signs of failure before they impact customers, plus active issues. - Migrate & Control: Significantly easier, more accurate platform management and movement with reduced risk and stronger change control. No more waiting for customer complaints to surface problems. Gain the visibility, portability, and confidence to operate modern CX ecosystems effectively. The shift toward true CX observability, governance and portability is here.
The ECAC works with organizations and seeks to identify the industry issues impacting our businesses so we can come together to advocate and impact positive change. • Representation in Washington DC • Access to Counsel • Voice in ECACusa positions • Congressional updates • Regulatory Updates • Industry specific webinars
My practice is focused on consulting for contact center and CX SaaS organizations. Some of the services are providing industry insights and guidance, go to market strategy and vision development along with process and company strategy. I am only taking on a few select clients at a time in order to provide the best value for industry software providers that I believe fill a unique need in the space.
We work with BPO partners and clients around the globe to help them walk through the buying process to ensure they get the right vendors and solution providers to provide the best business outcomes. The human first focus on all experiences is a critical part of our process. Buyers often only go through technology searches once every few years, so it is our responsibility to help you navigate this and simplify your life. Specializing in a couple of key areas, we help Contact Centers and Customer Experience leaders determine the right technology solutions. • CCaaS (omni channel, dialer, telephony platforms, CPaaS and more) • Analytics (Voice and Data) • CRM • Agent Performance Management (Gamification, QA/QM, Knowledge Base and more) • WFM • Artificial Intelligence (Bots, IVAs, Language Assessment and more) • DaaS • or any of the other myriad of acronyms. We operate without bias toward any technology or provider and are only concerned with making the ideal match for the client. There are no fees to the client for our services. https://cloudcallcentersearch.com/