Singapore
Experienced Officer with a demonstrated history of working in the education management industry. Skilled in Sales, Sales Operations, Internet Security, Market Research, and Security. Strong professional with a Bachelor of Business focused in Marketing from RMIT University.
- Led operational and logistical improvements across Singapore, Malaysia, Thailand, and Vietnam, streamlining processes and driving efficiency across regional operations. - Directed end-to-end management of daily office operations, ensuring flawless delivery of examinations in full compliance with examination board standards. - Administered a diverse portfolio of exams, including IELTS, WPLN, Cambridge, Edexcel, and professional/university assessments, ensuring stringent adherence to regulations. - Forged strategic partnerships and identified new business opportunities, expanding market reach and enhancing service offerings to boost growth. - Cultivated and sustained strong relationships with key stakeholders, including venue providers, educational institutions, and agencies, strengthening collaboration and service delivery. - Conducted in-depth market analysis to forecast exam registration trends, optimizing resource allocation and staffing to meet demand efficiently. - Secured cost-effective, high-quality assessment venues, significantly boosting revenue while maintaining a premium service experience. - Established and managed WPLN assessment operations in collaboration with SkillsFuture Singapore (SSG), aligning with regulatory requirements. - Optimized budgetary management, focusing on maximizing financial returns and operational effectiveness. - Led, mentored, and inspired a high-performing team, fostering collaboration and aligning objectives to business targets. - Delivered top-tier customer service by proactively addressing feedback, resolving issues, and implementing system improvements. - Spearheaded recruitment, training, and coordination of a large team of 350 invigilators and 120 examiners, ensuring excellence in exam administration. - Strategically planned and managed staff rosters, ensuring optimal allocation of resources based on availability and expertise, driving operational efficiency.
- Successfully organized and administered diverse examinations, ensuring flawless execution and strict adherence to exam board regulations. - Spearheaded planning, logistics, and operations for IELTS, optimizing processes to ensure efficient and successful test sessions. - Built and maintained strategic partnerships with clients, venue providers, and educational institutions, driving business growth and elevating service delivery. - Analyzed IELTS registration trends, optimizing venue utilization to maximize both revenue and operational efficiency. - Managed and led a team of 80 invigilators, developing monthly rosters to ensure effective staffing and uninterrupted operations. - Directed the recruitment, training, and performance evaluation of invigilators, upholding high standards of service and operational excellence. - Ensured financial accuracy through meticulous income reconciliation on a monthly and quarterly basis, maintaining transparency. - Prepared and compiled audit-ready data by gathering critical internal and external information for compliance with regulatory standards. - Fostered strong relationships with internal and external stakeholders, collaborating on key business and operational strategies. - Selected to provide operational support to the British Council’s Hong Kong office, enhancing cross-border collaboration and operational efficiency during a one-month tenure in mid-2017.
- Provided comprehensive administrative support for student-related matters, including admissions, requests, and leave applications, ensuring smooth processes and timely responses. - Managed and consolidated daily student payments, accurately recording income in the system to maintain financial transparency. - Coordinated with ICA for international student pass extensions and cancellations, ensuring compliance with regulations. - Collaborated with WDA and companies on students' training stipends and absentee payroll funding, ensuring accurate and timely disbursement. - Oversaw daily invoicing and prepared billing materials in partnership with the finance department. - Monitored student attendance, ensuring adherence to minimum requirements set by ICA and WDA, and proactively addressing any discrepancies. - Partnered with various departments to secure the prestigious EduTrust certification for four consecutive years. - Planned and organized educational outreach events, promoting institutional programs and fostering community engagement.
- Supervised and administered IELTS examinations, ensuring seamless operations and full compliance with exam board protocols. - Managed the secure dispatch of test materials and answer scripts, ensuring accuracy, confidentiality, and timely delivery to examination boards. - Oversaw daily candidate registrations and income reporting, ensuring precise financial tracking and operational efficiency. - Collaborated with educational agencies to expand the pool of IELTS candidates, driving increased test participation and market reach. - Identified and secured highly accessible test venues, improving convenience for candidates and boosting attendance rates. - Strategically marketed IELTS offerings, consistently exceeding monthly sales targets with an average of 400 test takers, contributing to sustained business growth.