Clamart, Île-de-France, France
Specialties: - Insurance - Claims management - Programm management - IS Controlling - Change management - Participative process improvement
En charge de l'équipe assurance au sein d'IBM interactive
transformation of the "MOA" (business analyst team) - concentration of all existing resources (18 people internal & external) - addition of new activities into the scope (e.g. Process optimization, project portfolio management) - MOA process review & optimization - project leader support
Client satisfaction programm on claim's management. This programm deals with HR issues (including training, recruitment), process optimization (including processes with external parties like experts, car repair networks ...), management & control (capacity planning, dashboards ...).
defining and implementing a claims management solution in a limited budget situation in a fast growing firm. I had to manage different teams (internal & external). Up to 50 people worked on this program. I also had to assess and change work processes of the claims management team
Head of a Claims management IT implementation programm. From the design to the Go-live. This project was conducted internal and external ressources. The external ressources were Accenture and ITN. Over 50 people. The scope of the project included both accident and "home" claims.
Sector focus on insurance and energy Mostly working on CIO issues : - programm management and post-programm management - IT strategy - IT controlling Second area of expertise : process optimization