Dubai, United Arab Emirates
I am a Regional Operations, Business Services and Compliance Executive with more than 29 years of experience leading multi-country operations across the GCC, Africa, the UK and Europe. My core strength is stabilising operations, scaling delivery and improving business performance by aligning people, process, technology, compliance and commercial governance. Across my career, I have led complex technology, managed services, consulting, healthcare and business operations environments, with accountability for service delivery, AMC services, finance control, HR and resource planning, sales enablement, client relationships and operational governance. I have delivered measurable impact including 15–20% cost reduction and margin improvement, SLA recovery from 45% to 85%, a 2.5-hour MTTR reduction, AED 10.8M OPEX/CAPEX control, ZAR 45M service portfolio governance, 15% sales growth and 98% revenue-target achievement. I am comfortable working at both strategic and operational level: setting direction with executive teams, rebuilding governance, improving delivery cadence, strengthening client confidence and creating scalable operating models that teams can execute consistently. Key areas of focus include regional operations leadership, service delivery transformation, managed services governance, AMC services, ITSM, major incident management, SLA/KPI recovery, OPEX/CAPEX management, risk and compliance, vendor and contract governance, business continuity, project delivery, finance controls, workforce planning and executive stakeholder management.
Lead regional business operations with COO-level accountability across project delivery, AV/ELV operations, AMC services, finance, procurement, HR/resource planning, compliance, client governance and commercial performance. Built scalable operating routines across approximately 60 projects and service engagements, a 35-member multi-disciplinary team and an AED 10.8M OPEX/CAPEX environment, improving execution discipline, leadership visibility and business control. · Delivered 15–20% cost reduction and margin improvement through stronger budget discipline, WIP visibility, billing readiness, operating-model redesign and tighter commercial governance. · Strengthened recurring-revenue and AMC services governance through improved SLA tracking, preventive maintenance planning, escalation handling, client reporting and renewal visibility. · Embedded risk, compliance and audit-ready operating controls across licensing, contracts, UBO/ESR/KYC, ISO-aligned documentation, approval workflows and leadership reporting. · Integrated cross-functional teams across service delivery, projects, AV/ELV, ITSM/service desk, facilities, finance, procurement and HR through dashboards, QBRs, risk registers and escalation governance. · Partnered with sales, account teams and senior leadership to protect strategic client relationships, remove commercial blockers, improve service continuity and support long-term revenue retention. · Introduced executive operating cadence, performance dashboards and governance routines to improve decision-making, accountability, delivery predictability and scalable regional growth.
Led operations turnaround with accountability across 45 managed-services accounts and a ZAR 45M portfolio, rebuilding service governance, commercial control, major incident discipline, vendor performance and client-facing executive cadence to restore business confidence and operational stability. · Improved SLA attainment from 45% to 85% and reduced MTTR by 2.5 hours through executive KPI cadence, continual service improvement, major incident management and root-cause prevention. · Owned operational control across managed-services accounts, aligning delivery, cost, risk, contract obligations, client satisfaction and portfolio profitability. · Redesigned operating models, escalation routes, contract governance and stakeholder alignment for key advisory and remediation engagements. · Partnered with sales, commercial and client leadership to align renewals, service performance, commercial blockers and long-term account retention. · Standardised resource planning, risk registers, SOPs, runbooks and support models to create repeatable delivery quality across the portfolio. · Provided operational leadership by connecting service performance, financial control, vendor governance, client confidence and measurable business recovery.
Built and scaled a regional consulting and operations capability across Africa, acting as a senior operational leader across strategy execution, revenue governance, delivery performance, resource planning, commercial controls and executive reporting. · Owned approximately R10M revenue and profitability targets, delivered 15% sales growth and achieved 98% of revenue target by year two. · Defined the consulting service catalogue, business development consultant model, delivery governance, performance cadence and executive reporting routines. · Built operational controls across finance, procurement, legal/compliance documentation, resource planning, service handovers and management reporting. · Led multi-region contracts across AsiaPac, the Middle East, the UK, the USA and Europe while protecting delivery quality, client relationships and commercial outcomes. · Implemented Autotask PSA, SharePoint portal, SOP/runbook baselines and compliance documentation to support audit readiness and integration into Logicalis standards. · Created a scalable operating model that linked sales, consulting, delivery, finance and governance — a strong aligned foundation for growth and operational control.
Led business operations across Africa and the UK with responsibility for process standardisation, finance and compliance governance, platform modernisation, sales operations improvement, executive reporting and regional expansion readiness. · Partnered with sales to redesign channels, handovers and controls, improving sales process efficiency by 35%. · Standardised financial controls, operational reporting, policy compliance, process ownership and executive decision routines. · Delivered data centre uplift, Microsoft 365/Exchange, SharePoint, Xplan and digital telephony upgrades to improve operating reliability and service productivity. · Implemented ISO-aligned performance templates, operating metrics and governance standards to support audit readiness and management control. · Enabled new office stand-ups across South Africa and the UK by defining operating processes, IT readiness, compliance controls and service support capability. · Improved executive visibility by aligning operations, technology, sales enablement, compliance and finance controls into a more disciplined regional operating model.
Strengthened international healthcare operations across Africa, the Middle East and Europe by standardising business systems, improving adoption, supporting hospital expansion readiness, building recruitment capability and improving operational visibility for leadership teams. · Led business systems standardisation, adoption and operational readiness across Europe, the Middle East and Southern Africa. · Designed and implemented Hospital Information Systems and Protocols, supported by policies, processes and controls. · Built scarce-skills recruitment capability and a Career Centre team of 10 to improve workforce pipeline, hiring throughput and operational capacity. · Developed BI reporting and a data hub for recruitment and workforce planning, improving leadership visibility and decision-making. · Delivered SAP reporting and fibre connectivity uplift to improve performance, availability and cross-border business operations. · Supported transformation by connecting systems, people, processes, data and governance across multi-country healthcare operations.