Barcelona, Catalonia, Spain
I started my working carrier in Milan selling tickets to my friends for events and private parties, now I'm in Barcelona in an international team selling laptop for one of the best technology company. Meanwhile I worked in baby shops covering any positions and childcare sectors. I also had the possibility to build relationships with SMB Italian companies in order to sell them fuel cards and with big Italian companies selling them strategic market researches and data. The leitmotif of all these different experiences is my commitment to provide a high quality service and the best experience possible to my customers via calls, meetings, videocalls, chats or face to face. Always trying to reach and overachive my targets and KPIs, I consider myself proactive and details oriented. Over these years I learned different sales techniques, my favourite is to ask and through the active listening identify customers and companies pain points in order to transform them in sales opportunities. Resilient and often in a positive mood, I'm not afraid to face new challenges and I'm always open to new projects and new experiences in order to improve my personal and interpersonal skills.
- Handling B2B (up to 250 employees) clients for Lenovo PRO in the Italian, Spanish and Portuguese markets - Exceeding monthly and quarterly targets - Full sales cycle: discovery, advising on best products/services, quotation, closing, delivery - Active listening to cross/upsell Lenovo products and services following customer’s technical pain points - Provide excellent customer experience regardless of the topic/problems client is talking/facing - Handle a wide portfolio of products and services by knowing the key selling points of each of them - Contacting clients through inbound calls (70%), outbound calls (30%) and emails - Working following RAD model: Retain, Acquire & Develop - Collaboration with EMEA departments to secure deals based on the available stocks and escalating properly issues.
- Handling B2C and B2B (up to 250 employees) clients for Italian, Spanish, Portuguese and UK market - Exceeding monthly and quarterly targets (138% on average from Oct 2021 till now) - Full sales cycle: discovery, advising on best products/services, quotation, closing, delivery - Active listening to cross/upsell Lenovo products and services following customer’s technical pain points - Provide excellent customer experience regardless of the topic/problems client is talking/facing - Handle a wide portfolio of products and services by knowing the key selling points of each of them - Contacting clients through inbound calls (70%), outbound calls (30%), chat and emails - Working following RAD model: Retain, Acquire & Develop - Collaboration with EMEA departments to secure deals based on the available stocks and escalating properly issues.
- Build from zero, maintain and strengthen relationships with clients in the country (B2B, medium & large companies) - Identify clients needs, prepare and conduct sales pitches/presentations, create proposal documents and close deals with clients - Define prices based on pre-defined rate cards and calcuators - Identification of new opportunities: discovery of new clients (cold calling), upselling on existing contracts, tailor-made solutions to maximize client satisfaction and promotion of new services - Identify the correct solutions in a large product portfolio - Manage and convert warm leads coming from Webinars, marketing campaigns, etc. - Daily update of accounts, contacts, activities, opportunities and deals via Salesforce and Excel - Training in specific areas for new team members (use of tools, products explanation, sale strategies and client approach) - Large use of Excel, Power Point, PDF, World, Teams, Outlook and Salesforce
Outbound and Inobund sales – B2B Daily cold call in order to generate new business opportunities Create and manage sales pipeline with Dynamics, Outlook and Avaya Communicator Present products and solutions Manage commercial offers and negotiations Manage Form B and fill out the Italian financial Dashboard Prepare monthly and weekly business reviews for the team and the client (DKV) Document's check of contracts and won deals of the team
Sales assistant specialized in childcare articles Babyfood court autonomous administration Warehouse administration Opening of "Birth Lists" Cashier Customers administration Customer service Post-sales and spare parts Spare parts providers administration Warehouseman substitute Goods check-in with X-store Shipping manifests preparations Problem Solving
Sales assistant specialized in childcare articles Opening "birth lists" Cashier Customers administration Customer service Post-sales and spare parts Spare parts providers administration Warehouseman substitute Goods check-in with X-store Shipping manifests preparations Problem solving
Organisations and administation of private's events Customers finding Customers's administration and entertainement Problem solving