Tanzania
Currently, I work as a Branch Supervisor at Yas Tanzania, where I provide high-quality and friendly service to customers, resolving their complaints and queries in a timely and efficient manner. I have developed strong customer relationships and improved customer satisfaction by fast-tracking issues. I have demonstrated competencies in communication, leadership, analytical, team work, problem solving skills etc.
• Supervised daily operations, ensuring smooth service delivery and achievement of sales targets. • Increase of CMS done through outdoor activities & gulio • Increase of share of gross addition (SOGA) by enhancing customer experience i.e awareness of 5G coverage, partners expansion (TL & FL) for DF and other product etc • Provided training and coaching to sales staff by improving performance and customer satisfaction. • Implemented promotional campaigns and monitored execution of brand strategies. • Coordinated with management on reporting, sales reviews, and business case contributions. • Performance tracking; done through Use Key Performance Indicators (KPIs) to monitor team and individual achievements. • Customer service excellence; through ensure a high level of customer satisfaction through excellent service. • Decisions making to ensure smooth day-to-day running of the shop. • Conflict resolution; through Mediate conflicts between staff members to maintain a harmonious work environment.
*Maintaining the store; Insure smooth operation *Evaluating performance and providing feedback *Handling customer complaints: Dealing with customer queries *Leading by example; Serving customers in a fast and friendly manner *B2B sales I.e SMEs & Cooperate solutions *B2C *Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service *Improved customer service wait times to mitigate complaints.
-Developed strong customer relationships to encourage repeat business. -Fielded customer complaints and queries, fast-tracking for problem resolution. -Pursued networking opportunities to advance client relations skills and enhance customer satisfaction.. -Escalated customer concerns, issues and requirements to supervisors for immediate rectification. -Informed customers about billing procedures, processed payments and provided payment option setup assistance. -Suggested suitable options for unavailable products and services to retain customers. -Dealing serialization and distribution of scratch cards and sim cards to dealers through stock principle "FIFO"
• Preparation of work plan and reports (weekly/monthly) on the activities and submit them timely to Team Leader • Provide case management services through high quality and confidential interventions in line with minimum standards for service provision. • Conduct referrals to relevant services when needed, while implementing the action plan and ensuring appropriate follow up and case closure when appropriate • Provide emotional support group sessions to women, men, boys, and girls at risk of or survivors of gender-based violence in compliance with best-practice. • File and store Gender Based Violence (GBV) data in the Gender-Based Violence Information Management Systems (GBVIMS) in compliance with the information sharing protocol developed at the inter-agency level. • Support in delivering basic Gender Based Violence (GBV) trainings to community- based structures, including sessions on the GBV core concepts and guiding principles and the safe identification and referral of GBV cases. • Raise gaps in Gender Based Violence (GBV) response services and suggest possible solution and referral protocols to the GBV Team Leader. • Health promotion through develop interventions that improve the health of poor families in Arusha-Tanzania. • Create a supportive environment to vulnerable groups in the society