Nyon, Vaud, Switzerland
An international operations expert who often works with world leaders. Known for managing very important projects that require full-time commitment and high honesty. Excels in unclear situations, whether in established companies or startups, needing strong teamwork across different departments, where only perfection and excellent presentation are acceptable.
Advising companies on how to improve, grow or transform their customers’ experience. Working closely with operations team from chefs, catering and food & beverage managers to support staff by way of comprehensive, ongoing training. Streamlined business operations, increased revenue by developing catering services and cooking classes program. Improved service dramatically by educating and training staff on etiquette and general food knowledge; culture and talent transformations for more efficient and effective operations. Ensuring the future of their business by retaining talent and bringing new expertise and experience towards customized services such as event marketing, social media promotion, makeover for better brand positioning; culture and talent transformations for more efficient and effective operations, and more.
As an experienced hospitality and event management professional, I plan and execute the set of rules, procedures, conventions and ceremonial that relate to Relevent Sports events. Also approve the protocol rules that must be observed at the matches including VIP ceremonial aspects of opening and final ceremony of the tournament. I am responsible for the staff planning and training in protocol and international courtesy rules and for the organization of all aspects of the VIP invitation process including the preparation and management of guest lists, tickets, and VIP guests' experience at the events. During the planning and coordination of the gifting for VIP guests according to Relevent Sports standards and guidelines, I hold accountability for cost management and budget control. I also plan and organize the uniforms and dress codes for the tournaments. In addition to coordinate all VIP, and Protocol on-site requirements during the competition, including VIP ticket distribution on-site, I administrate various aspects of the overall organization of Relevent Sports functions during tournaments (drawn, press conferences, dinners, banquets etc) and support team services inspections in venues, hotel, training sites. During tournaments I work directly with team managers on protocol standards for events; manage the staff on in-stadium, to ensure consistency of standards of customer services between venues; and work in partnership with transportation manager in each venue for VIP hospitality, vehicles, parking passes, and more. I have demonstrated effective coordination of all VIP guest management activities at Relevent Sports venues/events. (tournaments, press conferences, and corporate events) contributing to the teams success. At the final debrief report after each tournament, I include possible improvements of overall guests and customer services and work on the agreed action plans in the following events.
Administrative Operations Manager of the official United State Soccer Federation affiliated soccer referee organization for the state of New Jersey. Responsible for the operational administration of the office of the largest USSF National Program for Referee development; including Registration, Instruction and Assessment within the State of NJ. Served as the main point of contact for the soccer referee local office; fully managing State wide referee development program logistics functions, including but not restricted to events and seminars. Managing New Jersey’s referee committee reporting functions to USSF including registration and certification processes for over 6,000 referees. Undertaking a range of functions to make sure the administration activities within the soccer referee organization for the state of NJ ran effectively.
Streamlined business operations and increased sales by 25% during a challenging year. Details upon request.