Lauterbach, Baden-Württemberg, Germany
During my more than 40-year professional career, I worked in various roles in the area of IT services with experience in leading international teams and financial responsibility. I actively and successfully supported all areas of IT operations and service provision as well as IT projects. This included the constant further development and improvement of the IT infrastructure and IT processes. My project experience includes data center consolidation, the introduction of new applications, IT outsourcing, restructuring as well as the development and introduction of global standards for the provision of IT services. Roles: - Member of the Management Board / Head of Business Unit IT (current) - Account Delivery Manager / Global Account Service Manager - Head of ITO Global Operation Center Capability Standards - Head of ES ITO EMEA DCS Storage and Backup - Head of System Operation Services - Head of Technical Support SAP & Web - Project Manager (international) - Head of Operating Systems and Storage - Head of Operating Systems and Databases - Head of System Administration - Head of Division System Technology and Deputy Head of Operations - Head of Data Center Operations and System Programming - Assistant to Head of Data Center Operations - Programmer / System programmer - Operator Hobbies: - traveling - photographing - cooking
Responsible and contact partner for IT Infrastructure, Cloud and IT Services at MAIT Germany GmbH
Responsible and contact partner for IT Infrastructure, Cloud and IT Services at MAIT Germany GmbH
Ensuring the smooth operation of the customer account with 8000 OS instances and servers worldwide in more than 400 server rooms and 3 DCs in Germany. Guarantee of quality contract service and continuous optimization of the services. Responsibility for costs for the provision of cloud and server services as well as for all service level agreements. Global management of the internal delivery organization and all 3rd party contracts. Strategic development, coordination and control of measures to increase cost efficiency. Support in the transformation of the services taken over into the future mode of operation. Personnel responsibility for 200+ employees. Participation in operational customer meetings and holding daily meetings with the delivery units. Customer communication and communication with manufacturers and suppliers. Key achievements: • Successful transition of the IT infrastructure services from the customer and takeover of operational responsibility • Transformation of the dual data center from the customer location to the DXC data center including virtualization during ongoing operations • More than € 40 million in cost savings through technology refresh, labor optimization and workload migration since taking over the infrastructure service in 2016 with annual cost responsibility of > € 50 million
Responsible for ensuring uniform standards, tools and processes in Hewlett Packard Enterprise's global operation centers and in all global delivery centers. Exercise of the interface function to global departments and interdisciplinary cooperation with global units. Definition, implementation and monitoring of compliance with best practices, support and participation in projects and measures to improve service quality and automation and to increase cost efficiency. Personnel responsibility for 8 international employees. In parallel support of a sale team as subject matter expert for service delivery in the offering and pursuit phase of a major outsourcing project as a special task. Key achievements: • Establishment and implementation of a global team for the definition, development and implementation of uniform global standards for the operation of the IT infrastructures in our customer environments • Successful support of a sale team as subject matter expert during pursuit phase of a 7-year outsourcing service contract with TCV of > € 650 million • Standardization of tools and processes amongst other things for billing & reporting, asset management, capacity management and problem & incident management in all global delivery centers
EMEA wide operational responsibility for the operation of storage and backup environments for all European, Middle East and African customers of the EMEA organization of Hewlett-Packard Enterprise. Ensuring quality and customer-oriented compliance of all services and the provision of reliable and cost-efficient infrastructure services. Development and implementation of a cost-efficient delivery structure including best shore delivery and 3rd party strategy. Personnel responsibility for 290 employees and 100 contractors, personnel recruitment and implementation of measures for personnel development. Cross-departmental collaboration at international level, collaboration in international projects to stabilize, improve and standardize the procedures and processes used worldwide, as well as technical support for sales. Key achievements: • Budget responsibility for over $ 60 million • Ensuring the ongoing operation of the delivery organization during the restructuring process • Standardization and optimization of the European wide storage and backup infrastructure and introduction of uniform operating concepts in EMEA for operation, reporting and billing
Responsible for design, implementation and operation of operating systems, storage, backup, file services and base network services on an international level with operational, cost and budget responsibility. Implementation of group-wide standards and ensuring policy competence as well as technical product responsibility for the assigned shared service components. Ensuring the provision of resources for the areas of IOCC (International Operation Control Center), architecture management and infrastructure projects as well as technological competence and responsibility of the assigned CoE (Center of Excellence). International management responsibility for approx. 70 employees and approx. 55 external service providers in Germany, Great Britain, Hungary, Sweden, Slovakia, the Czech Republic, Bulgaria, Romania and professionally assigned employees in a matrix organization with budget responsibility (annually) >55 million euros for the operation of 3850 Windows, 900 Unix and 1500 Linux systems, 5000 TB storage and 25000 TB backup volumes as well as 33 AD domains and 118000 active accounts. Key achievements: • Participation in the core team of the sourcing project of E.ON IT GmbH with responsibility for the topics of operating systems, servers, storage, backup, base network services as well as identity and access management • Transfer of operations from E.ON IT GmbH to Hewlett-Packard GmbH on April 1st, 2011 • Successful and timely integration of the employees transferred from E.ON IT (145 internal / 70 external in 7 international functional units) from the old organization into the European wide delivery structures of HP as of November 1, 2011
Responsible for the basic operation of SAP and web applications as well as the archive and document management systems and international management responsibility for approx. 75 employees and approx. 35 external service providers in Germany, Great Britain, Hungary, Sweden, Slovakia, the Czech Republic, Bulgaria, Romania and professionally assigned employees in a matrix organization with budget responsibility (annual) >25 million euros for the operation of 250 SAP landscapes, 200 web servers and 20 archive and document management systems. Key achievements: • Support of the HVP project of the E.ON Energie Group and operational responsibility for the project systems for the HVP project and the SAP landscapes for the productive commissioning of the systems
Head of subproject „Operations“ in „OneIT“ (largest infrastructure project of E.ON) for consolidation and standardization of IT infrastructure operation from 26 data centers into 3 data center locations (Hannover, Essen und Nottingham). Active support in setting up the international, functional organization in the ReThink project of the E.ON IT Group.
Full operative responsibility including design, implementation and RUN for operating systems, storage, backup and file Services. Key achievements: • Transition of infrastructure operation for a critical and high available trading system from project status into operational business and setup of operation concept incl. setup of test, QS and productive environments with implementation of processes for ensuring of 7x24 hour Operation. • Active support during ISO 9001 certification of E.ON IT GmbH with responsibility for change management process.
Full operative responsibility for OS (Mainframe and Midrange), Network and Databases. Key achievements: • Successful support of the merger of Synergis GmbH and GEDOS GmbH to E.ON IT GmbH of the newly founded E.ON AG group with responsibility for the area of system administration