Cómpeta, Andalusia, Spain
Frank is an experienced and pragmatic service and project manager with a result-oriented and human way of working. Both the social and communicative skills are a great strength of him, but in addition he characterizes himself as a real go-getter. With his more than 20+ years ICT experience, he is able to properly oversee complex projects and tackle them on a project basis, so that the expectations of the client are properly managed. Frank's style can be characterized as loyal, open and sympathetic and make him a pleasant colleague to work with and for. From June 2016, he worked on various projects / contracts within the Managed Services division of Innvolve. He did this with great success and during this period he gained a lot of knowledge and experience under all kinds of circumstances.
Development of the partnership landscape for the Chinese and USA market. Development of all legal, commercial and contractual documents. Development of training and technical documentation. Contract negotiations. Development with marketing of website and marketing collateral. Support local sales in the broadest sense of market development.
- Business Development of new Project Processes and Programs. - Program/Project Management Swiss Telco for the integration, development and implementation of new product portfolio of Smartphone (Mobile) Applications. - Program/Project Management Product Development for highly strategic midmarket deployment initiative. o Improving consultancy resource planning, utilization and consultancy profitability. o Implementation and Migration Services, Discovery Services, Scoping and Planning Services, None Billable Utilization Reduction, Short Period PS Engagements. - Restructuring, advising and optimizing Professional Services. - Business Development for roll-out and marketing Professional Services, Assets and Partner solutions. Activities: • Project planning: defining, scoping and resource-management, delivery, change management, escalation management. • Budget/margin/bill-ability/profitability accountability. • Sales and Pre-Sales Marketing support for services and training. • Executing Professional Services and improving, defining and implementing Customer Processes and Requirements (Functional Design, Business Requirements).
- Responsible for a Product Line Integration and Business Consulting Services, increasing profitability of existing products and develop new products and builds service products; - Develop new solutions based on industry experience and contacts with peers, customers, partners and prospects. - Provide worldwide expert services to Business partners on any technologies and solutions sold by Alcatel Lucent Enterprise Market Group focused on Genesys Professional Services assets Activities • Business Requirements, Functional and Technical Design control, project planning, budget control, • change management, problem management, incident management, • C-Level and Steering Committee management reporting and technical and development departments for quality and functional improvements,
- Leading the development and delivery of new Enterprise and Professional Services - Developing and creating processes for repeatable service concepts, assets or service partner initiatives - Services Marketing for new capabilities, training of the Services Portfolio for Application Support Activities • Business Requirements, Functional and Technical Design control, • Project planning, ROI, budget control, change management, problem management, incident management, • C-Level and Steering Committee management reporting and technical and development departments for quality and functional improvements,
-Senior (Pre-) Sales Analyst Financial Industries -Benchmark coordinator Financial Industries
-Support Manager IT Operations Retail -Computer Center Manager Retail Automation -IT developer Retail Information Systems