Austria
Global Director with 15+ years building and scaling Professional Services and Premium Support organizations that deliver measurable customer success outcomes through post-sales service delivery. My career reflects a consistent track record of transforming operations into high-performing, revenue-generating teams while ensuring exceptional service delivery and customer satisfaction. In my current role as Global Director of Professional Services & Premium Support, I lead strategy across EMEA, AMERICAS, and APAC — driving post-sales growth, operational excellence, and service delivery innovation. I have built multi-million-dollar service portfolios from the ground up, implemented SaaS onboarding programs in Gainsight, and developed retention and expansion strategies that strengthen customer relationships and accelerate growth. Known for aligning go-to-market strategy with measurable results, I excel at translating vision into execution — from defining KPIs and process optimization frameworks to fostering cross-functional team leadership across C-Level, Sales, Marketing, and Product. I bring a unique mix of deep technical expertise in network security and IT service management with strategic acumen in business transformation and revenue growth strategy. My passion is building empowered teams, scalable processes, and post-sales journeys that deliver both commercial impact and long-term loyalty. Specialties: Professional Services Management | Premium Support Strategy | Global Post-Sales Operations | SaaS Onboarding | Escalation Management | KPI Development | Managed Services | Go-To-Market Strategy | Gainsight | Network Security | IT Service Management | Customer Success Outcomes
Global Director leading post-sales strategy and service delivery for Professional Services and Premium Support across EMEA, AMERICAS, and APAC — delivering multimillion-dollar growth, operational excellence, and measurable customer success outcomes. Built and scaled a multimillion-dollar post-sales organization from the ground up, establishing global team structures, KPIs, and success metrics. Designed and launched SaaS onboarding programs in Gainsight with automated success plans, lifecycle tracking, and proactive customer engagement. Drove operational excellence by implementing streamlined processes, improving cross-functional alignment, and embedding data-driven performance reviews. Developed retention and expansion strategies that increased account growth and customer satisfaction. Represented Barracuda as a keynote speaker at multiple global TechSummits on post-sales growth, premium support strategy, and service delivery innovation. Awards: President’s Club, Take Ownership, and Succeed Together.
Founded the Professional Services business in EMEA, from pricing and packaging to GTM strategy and delivery. Created predefined service packages, terms & conditions, marketing content, and sales enablement materials. Grew business to $1M annual revenue within 12 months. Collaborated with C-Level, Finance, Marketing, and Sales to align offerings with strategic growth objectives.
Built EMEA Premium Support from scratch, including processes, reporting automation, and escalation handling for all product lines. Established customer triage workflows and structured escalation paths between Support, Development, and Product Management. Scaled Premium Support into a multi-million-dollar business unit. Managed distributed teams across Austria and the UK, ensuring 24/7 coverage.